Jobs

    TS/SCI Telecommunications Engineering Specialist - Washington, United States - IMPRES Technology Solutions, Inc.

    IMPRES Technology Solutions, Inc.
    IMPRES Technology Solutions, Inc. Washington, United States

    1 week ago

    Default job background
    Description
    RESPONSIBILITIES/DUTIES
    • Assist in the scheduling and/or arranging VOIP or VTC appointments.
    • Physically assist VIPs with setting up VTC, DVTC, or VOIP before meetings.
    • Train customers on how to use Unified Communications equipment.
    • Function as the customer's single point-of-contact for problem identification and resolution for voice and video issues that have been escalated by the TFIN Service Desk team.
    • Perform infrastructure system preventative maintenance of the Department's Unified Communications and Collaboration platforms.
    • Assist the Unified Communications Engineer with associated projects.
    • Research, analyze, and recommend systems improvements and enhancements.
    • Create SOPs or training guides as necessary.
    • Assist TFIN Service Desk with daily duties to include answering dedicated phone lines, troubleshoot issues, and hardware/software implementation.
    • Implement other TFIN Service Desk projects as required.
    ABILITIES/SKILLS

    Personnel supporting this task should possess the following:
    • Experience with Cisco UCS VoIP.
    • Working knowledge of Video Conferencing systems: Cisco, Microsoft and Crestron.
    • Working knowledge of Cisco and Microsoft collaboration applications: Jabber, Teams, Skype, etc.
    • Proficiency in networking fundamentals including TCP/IP, QoS, etc.
    • Working knowledge of Cisco networking LAN/WAN, routing/switching.
    • Working knowledge of telecom services: Enterprise SIP networks
    • Excellent communication, negotiation, and interpersonal skills
    • Proactive problem solving.
    • Minimum 3 years of experience in Cisco Unified Communication System
    • Minimum BS degree in IT related field
    • Cisco Unified Communications Manager (CUCM) certification
    • Certifications in one or more areas: (Routing, Switching, Security, VOIP).
    • CCNA
    • Have and maintain a TS/SCI clearance.
    LOCATION
    • Washington DC
    SPECIAL REQUIREMENTS
    • US Citizen /TS/SCI
    CLASSIFICATION
    • Exempt
    ORGANIZATION
    • Reports to VP Sales Civilian and DoD
    Equal Opportunity Employer Veterans/Disabled

    HUBZone preferred
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