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Representative II, Sales Customer Support - Orange, California, United States - Pilot Company (SSC)
Description
Job DescriptionPay Rate $21.95 / hour
Responsibilities
The Customer Service Representative handles customer inquiries, complaints, billing questions, and driver card issues via phone, email/ticketing system, and fax
They provide solutions to the customer's fleet needs by using their knowledge of our products and services
Customer service reports to the Customer Service supervisor, and is based in Southern California
Customer Inquiry Resolution- Responds to inquiries using knowledge of company's product and services via phone, email, or fax
Daily Average inbound call volume-40
Adheres to work schedule and break times
Must follow all policies and procedures, paying strict attention to customer notes and instructions issued by sales, credit, or management
Is able to maintain a professional and courteous relationship with all departments and customers in contact
Is able to multitask through multiple computer systems
Is able to identify and prioritize work based on level of importance
Communicates with management if any system/customer larger base issues should come up