- Promptly and accurately answer all account related questions.
- Meet department goals and standards for incoming patient calls via ACD.
- Verifies and updates patient demographic, financial class, and insurance information for each patient encounter.
- Performs advanced error corrections.
- Accurately loads patient insurance information and processes all changes to AR (charges) affected by updated insurance information.
- Sends request to the appropriate MedPro representative if specialized actions are required to resolve account concerns.
- Enters detailed account notes (on account level or claims level) documenting every customer encounter and any actions taken for an account or review performed.
- Demands on-line claim forms and patient ledgers as appropriate based upon needs.
- Completes account follow-up notes and responds to all phone and email messages within 24 hours of receipt.
- Able to perform detailed account analysis to determine origin of balances with the ability to recognize when an account should be referred to the appropriate MedPro representative for research involved follow up.
- Trained on account separation procedures. Ensures that all aspects of the account that are affected by the changes are addressed prior to statement generation.
- Works correspondence.
- Works weekly turnover and small balance write off reports.
- Works Duplicate Account Report requests.
- Assists Customer Service Specialist I with account questions/problems.
- Thoroughly reviews all account balances before placing an account with an outside collection agency.
- Processes turnovers to outside collection agencies via Credit and Collections and enters appropriate response codes on account level.
- Follows established guidelines whenever payment in full cannot be collected on balance.
- Accurately follows written and verbal instructions.
- Other duties as assigned by management are accepted willingly and completed in a timely manner.
- Accurately perform Void and Reenter corrections as needed.
- Follow established corporate and department-specific policies and procedures.
- Attend all corporate and department-specific required training.
- Uphold MCC's Purpose, Values, and Vision.
- Abide by MCC's Corporate Culture Responsibilities.
- Perform other duties as may be assigned cheerfully and willingly.
- Minimum education requirement is high school diploma, or equivalent.
- Minimum 2-years customer service experience.
- Minimum 1-year medical billing experience and billing system experience or equivalent.
- Ability to prioritize and manage multiple tasks.
- Displays customer services skills, strong interpersonal skills, close attention to detail, excellent verbal and written communication skills, and basic math skills.
- Good organizational skills and ability to adapt to frequent changes.
- Be a person of integrity and character, willing to embrace change and make a positive impact in the lives of patients and co-workers.
- Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner.
- Proficient in use of English language both in written and verbal communication.
- Must be able to communicate with individuals of varying socio-economic backgrounds.
- Strength (Lift/Carry/Push/Pull): Sedentary (exerting up to 10 pounds of force occasionally).
- Standing/Walking: Occasionally; activity exists up to 1/3 of the time.
- Keyboarding/Dexterity: Frequently; activity exists from ¾ of the time.
- Ability to look at a computer screen for extended periods.
- Ability to perform constant repetitive hands and finger motions.
- Must be able to be mobile and work in various positions (standing, sitting, bending, and walking) for extended periods of time.
- Talking (Must be able to effectively communicate verbally): Yes.
- Seeing: Yes.
- Hearing: Yes.
- Must exhibit stable work behaviors daily.
- Must possess adequate individual coping skills.
- Ability to remain calm and professional regardless of workload or time constraints.
- Must be able to work under stress and remain calm and professional.
- Office environment.
- Exposed to frequent and constant interruptions in daily functions/schedule.
- May be required to work extended hours to meet department needs.
-
Patient Service Specialist
6 days ago
Select Physical Therapy PensacolaJob Overview · We are seeking a Patient Service Specialist to join our team at our outpatient physical therapy center in Pensacola. As a Patient Service Specialist, you will play a vital role in delivering an exceptional patient experience. · This is a Per Diem/PRN position, with ...
-
Patient Service Specialist
6 days ago
Select Medical PensacolaOverview · We are seeking a Patient Service Specialist to manage both the patient side and business side of our outpatient physical therapy center in Pensacola. This role plays a critical part in creating an exceptional patient experience. · Responsibilities · Greet and register ...
-
Client Service Specialist
6 days ago
IRIS Pensacola Full timeJob Title: Client Service Specialist · This is a great fit for a resourceful, self-driven individual looking to begin a career in client relations. An organized person with strong administrative, communication, and follow-through will succeed in this position. · About the Role · ...
-
Clinical Services Specialists
16 hours ago
Brookdale Senior Living PensacolaClinical Services Specialists - RN · RN Required for senior living communities in the Florida panhandle areas. · Overview · This is a unique travel nurse opportunity supporting only Brookdale company policies and procedures. · The Brookdale Internal Travel Health and Wellness Dir ...
-
Customer Service Specialist
6 days ago
Emerald Coast Utilities Authority Pensacola Full timeJOB SUMMARY: H104 · Provides technical assistance and information to customers with specific utility problems, either in person or by telephone. Employees at this level engage in a wide range of public service contacts regarding account inquiries, utility service, various servic ...
-
Wraparound Services Specialist
3 days ago
Children's Home Society of Florida MiltonAbout Children's Home Society of Florida · Since 1902, CHS has been a part of Florida's history. We have committed to growing and evolving to provide the right services and solutions to address the needs of children and families throughout changing times. · Every day, our team wo ...
-
Straight Truck Driver
2 days ago
J.B. Hunt Transport Services, Inc. PENSACOLAInstallation Specialist · Enjoy variety in your daily work with a dynamic role at J. B. Hunt. · Key Highlights: · Dedicated Drivers are home daily. · Average yearly gross: $44,250. · As an installation specialist, you will play a crucial role in the success of our operations. You ...
-
Sales Associate
21 hours ago
Jared Pensacola, FLAbout the Role: · We are seeking a highly motivated Sales Associate/Jewelry Specialist to join our team at Jared. As a member of our sales team, you will be responsible for providing exceptional customer service and exceeding sales goals. · Key Responsibilities: · Engage with cus ...
-
Recovery Peer Specialist
6 days ago
CDAC Behavioral Healthcare, Inc. PensacolaAt CDAC, we are seeking a skilled Recovery Peer Specialist (CRPS) to play a vital role in supporting program participants on their journey towards recovery. · About the Role · The ideal candidate will be comfortable providing recovery support services both individually and in gro ...
-
Customer Service Specialist
6 days ago
Emerald Coast Utilities Authority CantonmentWe provide technical assistance and information to customers with specific utility issues, either in person or over the phone. At this level, employees engage in a wide range of public service interactions regarding account inquiries, utility services, customer service, payment, ...
-
Revenue Cycle Process Specialist- Coding/CPC
13 hours ago
Baptist Health Care PensacolaJob Description · The Revenue Cycle Process Specialist is the primary resource to support service lines and physician practices for all Revenue Cycle activities. Revenue Cycle Activities include Coding issues, Charge issues, and Billing Compliance issues related to any facility s ...
-
Evening LSC Cleaner
6 days ago
Premier Island Management PensacolaCleanliness Specialist · Produce exceptional cleanliness in The Lifestyle Center and surrounding areas by adhering to established procedures. Demonstrate respect and professionalism towards colleagues and guests, upholding all company standards, policies, and protocols. · Main Re ...
-
CLINICAL INFORMATICIST I
1 hour ago
Baptist Health Care PensacolaJob Title: Clinical Informatics Specialist · Overview: · The Clinical Informatics Specialist works collaboratively with the team to plan and implement clinical systems within patient care areas, including acute, emergency department, and ambulatory settings. · Responsibilities in ...
-
Business Process Reengineering
6 days ago
CSA - Careers Pensacola**Business Process Reengineering (BPR) Specialist** · Candidate will support the team in Pensacola, FL, as a Business Process Reengineering (BPR) Specialist. CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most com ...
-
Recovery Peer Specialist
6 days ago
CDAC Behavioral Healthcare Pensacola Full timeJob Description · We are seeking a Recovery Peer Specialist (CRPS) to support individuals in their recovery process and help improve program outcomes. · About the Position · Provide recovery support services individually and in group settings using ROSC principles. · Serve Circui ...
-
Aircraft Structural Maintenance
6 days ago
United States Air Force MontgomeryMaintaining Aircraft Integrity · Ensuring the structural integrity of Air Force aircraft is crucial for their operational safety. Aircraft Structural Maintenance specialists are responsible for repairing physical damage, utilizing various methods to restore the aircraft's origina ...
-
Access Center Specialist I
6 days ago
Nemours PensacolaNemours is seeking an Access Center Specialist to join its Pensacola, Florida team. This is a hybrid position. · Job Summary · The Access Center Specialist communicates with patients/providers via telephone to ensure accurate, prompt, and courteous scheduling of specialty appoint ...
-
DC Warehouse Specialist
6 days ago
Pensacola Christian College PensacolaDedicated to Excellence, Committed to Service · DC Warehouse Specialist · The DC Forward Warehouse Specialist 1 is responsible for knowing and performing all tasks related to order fulfillment and kitting in the Distribution Center. This would include restocking, picking, inspect ...
-
Oral Surgeon
6 days ago
ETS Dental PensacolaAbout Our Practice · We strive to deliver exceptional care and empower patients to achieve optimal oral health. · Oral Surgeon Position Summary · This full-time or part-time position offers a competitive compensation package and flexible benefits. As an Oral Surgeon, you will col ...
-
Billing & Coding Specialist
3 days ago
Community Health Northwest Florida Pensacola Full timeJob Title · Billing and Coding Specialist Opportunity · Job Purpose · At Community Health Northwest Florida (CHNWF), our mission is to transform community health by providing accessible healthcare for all. · We are seeking a skilled Billing and Coding Specialist to join our team. ...
MedPro Customer Service Specialist II - Pensacola - West Florida Medical Center Clinic PA

Description
Job Description
Under the direction of the Customer Service Supervisor, the Customer Service Specialist II will be responsible for responding to incoming calls from all customers in a prompt and courteous manner.
Key Responsibilities
Corporate Culture Responsibilities
Requirements
The ideal candidate will have:
Education/Experience Requirements
Knowledge, Skills, and Abilities
Physical Requirements
Emotional Requirements
Work Environment
-
Patient Service Specialist
Select Physical Therapy- Pensacola
-
Patient Service Specialist
Select Medical- Pensacola
-
Client Service Specialist
Full time IRIS- Pensacola
-
Clinical Services Specialists
Brookdale Senior Living- Pensacola
-
Customer Service Specialist
Full time Emerald Coast Utilities Authority- Pensacola
-
Wraparound Services Specialist
Children's Home Society of Florida- Milton
-
Straight Truck Driver
J.B. Hunt Transport Services, Inc.- PENSACOLA
-
Sales Associate
Jared- Pensacola, FL
-
Recovery Peer Specialist
CDAC Behavioral Healthcare, Inc.- Pensacola
-
Customer Service Specialist
Emerald Coast Utilities Authority- Cantonment
-
Revenue Cycle Process Specialist- Coding/CPC
Baptist Health Care- Pensacola
-
Evening LSC Cleaner
Premier Island Management- Pensacola
-
CLINICAL INFORMATICIST I
Baptist Health Care- Pensacola
-
Business Process Reengineering
CSA - Careers- Pensacola
-
Recovery Peer Specialist
Full time CDAC Behavioral Healthcare- Pensacola
-
Aircraft Structural Maintenance
United States Air Force- Montgomery
-
Access Center Specialist I
Nemours- Pensacola
-
DC Warehouse Specialist
Pensacola Christian College- Pensacola
-
Oral Surgeon
ETS Dental- Pensacola
-
Billing & Coding Specialist
Full time Community Health Northwest Florida- Pensacola