Agentic AI - Charlotte
1 day ago
Job description
Role:
- Agentic AI (LLM/RAG) Developer
Job Location:
- Charlotte, NC (Hybrid)
kills:
- Python, LangGraph/Lang Chain, Agentic AI Solution Development, Knowledge and grounding (RAG)
5 + Yr exp candidate will also work OPT will aslo work
Role Summary:
- We are building an agentic AI platform to transform commercial banking customer service. The Al developer will design, build, and operate LLM-powered agents that interpret inbound servicing requests (e.g., email/case intake), retrieve grounded knowledge, and execute approved workflows through secure to/API integrations
- with enterprise-grade controls, observability, and human-in-the-loop patterns.
Responsibilities:
- Agentic Al Solution Development
Implement intent classification, information extraction, validation, and decision logic for servicing workflows
Developed tool calling integrations to downstream systems (CRM, workflow engine, core banking services, case management)
Implement human-in-the-loop workflows (review, approval, escalation, override) based on confidence/risk thresholds
Knowledge and grounding (RAG)
Design and implement retrieval-augmented generation (RAG) for policy procedure grounding and resolution guidance
Build knowledge ingestion pipelines with refresh/versioning
Improve answer quality via chunking strategies, embeddings re ranking and context management
Required Qualifications:
-4+ years of software engineering experience or equivalent with strong CS fundamentals
Hands-on experience building with LLMs and a modern AI app stack (agents, RAG, tool/function calling).
Strong proficiency in Python and building back-end services/APIs.
Experience with at least one:
Lang Chain/LangGraph, Llamalndex, Semantic Kernel, or equivalent frameworks.
Experience with vector databases and search (e.g., Pinecone, Weaviate, Milvus, OpenSearch/Elastic)
Experience deploying services in cloud environments (AWS/Azure/GP) with basic DevOps practices
Strong understanding of security and privacy principles (PIl handling, least privilege, audit logging)
Preferred Qualifications:
- Experience in financial services or other regulated domains (risk controls, compliance audit readiness)
Familiarity with model evaluation approaches (LLM-as-judge, rubric scoring, retrieval evals, offline/online testing)
Experience with messaging/eventing (Kafka/SQS), email ingestion pipelines, and document processing
Exposure to MRM concerns and governance (model cards, risk assessments, validation processes).
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