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Senior IT Specialist - Baltimore, United States - ZeroFOX
Description
OPPORTUNITY OVERVIEW
ZeroFox seeks a Sr. IT Specialist to support a growing multinational cybersecurity company. The successful candidate will work with the corporate IT team to execute upon daily initiatives and long-term IT goals.
Role and responsibilities
Prepare, assemble and ship hardware. Answer client phone calls, e-mails, and service tickets timely and efficiently.
Document all client correspondence in the ticketing system.
Resolve any customer issues through research and collaboration among departments. Keep up-to-date on the latest software and hardware releases.
Work with users and other IT staff to determine and develop specific information systems requirements and processes. Determine the impact on existing systems.
Identify, research, and seek resolution to a variety of complex end user technical problems. Respond to technical support requests via walk in, email, and telephone.
Develop documentation / instructions of standard operating procedures.
Recommend, schedule, and perform hardware and peripheral equipment improvements, upgrades, and repairs. Perform installation, setup, configuration, and troubleshooting for computers, handheld devices and peripherals.
Serve as local purchasing agent, including the identification, acquisition, and instillation of user desired hardware and software. Maintain a catalog of user licenses and hardware.
Perform other duties as assigned.
Required qualifications and skills
IT Support Service experience or similar experience, typically obtained in 3+ years.
Experience working with various types of hardware and software, including Apple laptops typically obtained in 1+ years.
Solid problem-solving abilities.
Strong interpersonal and communication (written and verbal) skills. Ability to communicate complex technical concepts across all organizational levels. Teamwork skills as well as independent focus. Ability to multitask.
Written and spoken fluency in the English language.
Ability to work occasional evenings and weekends.
Desired qualifications and skills
Bachelors in computer science, information technology, or a related field of study.
Benefits
Competitive compensation
Community-driven culture with employee events
Regular catered lunches for in-office work; snacks, drinks available daily
Generous time off
Comprehensive health benefits & 401(k) plan
Fun, modern workspace
Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture
Interested?
Ready to apply? Visit us at to find out more and join the best team in the security industry.
Other Information
This role is based out of our office in Baltimore, MD (hybrid)
This role requires occasional work on nights and weekends as needed.
ABOUT ZEROFOX
ZeroFox's mission is clear:
we protect customers - their data, their assets and their people - across the internet.
Through AI-powered technology, global intelligence collection and services provided by a team of expert analysts and threat hunters, we give customers the protection and intelligence needed to disrupt a new era of attacks on the surface, deep and dark web.
Now is a great time to join the Fox Den:with $150M+ in funding to date, recognition from Forrester as best-in-class in brand intelligence and numerous awards and honors, joining the ZeroFox team means joining a culture that is committed to excellence and growth.
That means committing to the success of each of our employees so you can be the best version of yourself on the best team.
If you're ready to join a team that is mission-oriented, customer-focused, collaborative and dedicated, you've come to the right place.
Equal Opportunity, Diversity & InclusionWe aim to build a team that represents a variety of backgrounds, perspectives, and skills.
We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.
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