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117 - Eliot - Branch Manager II - Portland, United States - Kennebunk Savings
Description
Kennebunk Savings operates on the shared belief that Helping One Another Is the Right Thing To Do. Our Core Values– Trust, Integrity, Proactive and Empathy provide the guide posts for how we support that belief.They guide our day to day actions – from the way we build relationships, to how we make decisions and problem solve, to how we interact with one another.
Our Core Values form the foundation of our culture. Embodying them forms the basis of what makes for a successful employee at Kennebunk Savings.Scope of Work:
The incumbent is responsible for the overall management of a higher volume full service branch office or two full service low- to moderate-volume branch offices, which includes oversight of operations, consumer lending, product sales, customer service, safety, and security in accordance with the bank's objectives.
They will also be responsible for attaining bank and branch goals through active participation in sales management, business and community development programs.
In addition, they will provide leadership to their teams, by coaching, developing and motivating staff at all levels.Essential Functions (3):
Provides Leadership to Team(s)
Manages and develops team's skillset in sales and service activities through o bservation of customer interactions on a daily basis.
Identifies ways to improve the customer experience while actively sharing best practices, insights and problem solving methods with the entire team.
Provides ongoing regular coaching sessions and feedback to encourage staff development.Trains the team to support the current branch objectives by providing foundational knowledge and ongoing communication.
Inspires exceptional performance in each staff member's individual and collective role in attaining those objectives.
Business and Community Development
Manages and participates in business development activities by establishing relationships with business owners and Centers of Influence in the community in order to meet individual and branch call, growth and retention objectives.
Collaborates and partners with the Retail Experience Manager and other business lines to achieve bank production objectives through joint business calling and referrals.
Customer Experience
Develops, maintains, and participates in ensuring a positive customer experience by overseeing the physical and professional appearance of the branch work environment, sales and service standards, customer communications, wait times, and service recovery.
Manages escalated/complex customer issues and ensures they are addressed and resolved in a timely manner.
Other Duties & Responsibilities:
Promotes the Kennebunk Savings Brand by recommending our products and services, supporting our community focus & commitment to being a premier employer
Understands, supports and adheres to organizational policies and procedures
Consistently emphasizes the importance of teamwork in the department and company at large
Responsible for keeping abreast of company news and information
Responsible for completing required training and policy review
May serve on various committees
Willingness to take on additional tasks and duties
Desired Certifications & Licenses:
Required to be registered with the Nationwide Mortgage Licensing System (NMLS) and Registry
Desired Knowledge, Skills & Abilities:
Displays high level of regard for trust and confidentiality
Proficient in Microsoft Office Products
Displays strong written and verbal communication skills
Displays strong organization skills and the ability to multi-task to meet established deadlines
Demonstrates a high level of accuracy and attention to detail
Effectively uses analytical skills to solve technical, as well as, non-technical problems
Prior knowledge of banking regulations is preferred
Ability to adapt to change
Desired Job Experience:
4 years of related experience in people management and/or financial services with demonstrated business development, customer service and sales skills
Experience in a professional, service focused and fast-paced environment
Desired Education:
High school or General Education Diploma
Working Conditions & Minimum Physical Requirements:
Physical surroundings are generally pleasant and comfortable with minimal exposure to injury or other hazards
Dexterity of hands and fingers to operate a computer and other office equipment
Lifting and moving of moderately heavy objects on occasion
External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, or Maine/New Hampshire Human Rights Commissions, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.
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