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Desktop Support Technician - Miami, United States - Select Source International

Select Source International Miami, United States

1 month ago

Description

Job Description

Job Description

Job Title: Desktop Support Technician (Field Technician)

Location:

Miami FL

Duration: 12 Months

Job Description:
As a Field Engineer 4, you will work in a highly directed environment.

Your assignments will include repair activities such as replaceable unit swapping, image loading, and unit testing using a detailed script.

You will also perform other non-troubleshooting duties.

Direction will be provided by script, help desk or service desk in a Next Business Day (NBD) and/or Same Business Day (SBD) service delivery environment.

Responsibilities:
PLS Support for calls such as Dell Client Transformation Services calls, installing and servicing PCs, and PC peripherals and/or electronic equipment
Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk or script
May perform routine installs, moves, adds and changes as part of a directed team, including:
Complex desktop and laptop break fix work
Whole unit replacement
Simple desktop printer fixes
Load software with a script

General Job Information:
Candidate will be taking PC hardware break fix calls at various locations.
Must be able to complete required product training.

Company DescriptionSelect Source International (SSI) is an IT, Health Care, and Engineering Services consulting firm that has been in business since 1998.

SSI consultants have provided exceptional services that have been appreciated by clients, customers, and users alike at several large Fortune 500 companies, mid-size enterprises, and consulting companies.

Company Description

Select Source International (SSI) is an IT, Health Care, and Engineering Services consulting firm that has been in business since 1998.