ServiceNow Lead Product Manager - Milwaukee - Northwestern Mutual

    Northwestern Mutual
    Northwestern Mutual Milwaukee

    1 day ago

    Description

    About the Job

    Join Northwestern Mutual as a ServiceNow Product Leader and take the reins in driving core product innovation If you're passionate about leveraging your expertise to build tools that empower advisors and help clients achieve their dreams, this is the role for you. Collaborate with a talented team of engineers, designers, data scientists, and financial experts to define product vision and strategy, delivering experiences that truly drive business outcomes.

    What You'll Do

    • Set Product Vision: Lead the product vision and positioning with key stakeholders, including Enterprise Architecture, Enterprise Risk, and Security teams.
    • Develop Roadmap: Foster the development and communication of the product roadmap with Subject Matter Experts.
    • Define KPIs: Establish and track key performance indicators to measure success.
    • Gather Requirements: Collaborate cross-functionally to solicit essential requirements for the product.
    • Define the Product: Oversee multiple low to medium complexity products and features from inception to completion.
    • Stakeholder Engagement: Articulate the product story to a broader audience, showcasing your expertise and maturity in the domain.
    • Design Partnership: Collaborate with design teams to ensure cohesive user experiences aligned with quarterly visions.
    • Data & Customer Research: Use qualitative and quantitative data to inform product decisions.
    • Feature Prioritization: Maintain a prioritized backlog of user stories based on business value and ROI.

    What You'll Bring to the Role

    • Education: Bachelor's degree.
    • Experience: 4-5 years in a Product Management role, with at least 4 years in an agile team environment.
    • Preferred Knowledge:
      • Formal business analysis.
      • DevOps or SRE experience.
      • Engineering or testing experience.
      • Familiarity with the financial services industry.
      • Experience with reporting tools (e.g., PowerBI).
      • Proficiency in work tracking tools (e.g., Jira, Jira Align).
      • Certification or experience as a Product Owner or Scrum Master.
      • Strong understanding of ITIL concepts.
      • Knowledge of ServiceNow CMDB, Application Portfolio Management, and Asset Management.
    • Skills: Strong communication, time management, project management, business acumen, and emotional intelligence.
    • Problem Solving: Ability to tackle complex problems and provide innovative solutions.

    Skills You Have

    • Analytical Thinking: Utilize quantitative data to identify key issues and improve processes.
    • Cross-Functional Partnering: Facilitate collaboration across diverse teams to achieve common goals.
    • Customer Centricity: Design solutions that prioritize customer needs and drive organizational success.
    • Escalation Tracking: Manage end-user complaints effectively, ensuring clear communication.
    • IT Service Management: Implement best practices for strategizing and delivering IT services.
    • Process Improvement: Analyze and enhance current processes for greater efficiency.

    Compensation Range


    Pay Range:

    • Start: $114,450.00
    • End: $212,550.00

    Geographic Specific Pay Structure:

    • Structure 110: $125, $233,870.00
    • Structure 115: $131, $244,400.00

    We believe in fairness and transparency. Final salaries are based on various factors, including skills, experience, and location.

    Why Join Us?


    Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now

    At Northwestern Mutual, we celebrate diversity and are committed to creating an environment where every employee can thrive, contribute ideas, and achieve their personal and professional goals.

    Find Your Future


    We're excited about the potential you bring to Northwestern Mutual. Here, you can grow your career while enjoying first-class perks and a culture of belonging.

    • Concierge service
    • Employee resource groups

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