- Ensures smooth patient flow at the front desk by checking patients in, ensuring all forms are completed, collecting payment, pulling charts in a timely manner, and ensuring patients have a positive check-in and check-out experience when visiting or calling COH .
- Answers the telephones in a polite and professional manner and transfers calls to the appropriate place.
- Answers and screens all telephone calls daily while scheduling appointments, creating telephone encounters and forwarding them to the appropriate personnel within 1 business day.
- Registers new patients in eClinicalWorks and verifies that registration is complete and appropriate documents are obtained and scanned into the patient accounts.
- Verifies patients' insurances and determines any charges/copayments at the time of appointment scheduling or between 1 to 2 business days of visit. Documents findings in Billing Notes and Claim Data.
- Monitors and responds in a timely manner to patient voicemails, telephone encounters, and actions daily or as assigned. Minimum Qualifications:
- This position is required to work 100% on site. Please note that the remote work agreement is subject to change at any time, and the supervisor may require in person learning for a specific amount of time after hire.
- High School Diploma/GED required.
- Experience with Electronic Medical Record. Experience with eClinicalworks preferred.
- Strong computer skills (MS Word, MS Excel, MS Outlook, Internet) required.
- Minimum of one year experience as Medical Receptionist or Behavioral Health Receptionist preferred
- Ability to work a flexible schedule, including weekends as required and a regular evening shift. At COH, we understand the toll that the Covid-19 pandemic has taken on the workforce, which is why we prioritize the following well-being and work-life balance centered benefits:
- Remote work opportunities are available for many of our roles, promoting a culture of work-life balance
- 8 hour workdays, which include a paid lunch
- 11.5 paid company holidays, 1 personal floating holiday, 15 days of paid vacation (increases to 20 after 3 years of service), and 12 days of paid sick leave on an annual basis
- Annual performance based raises, up to 5% of your annual pay
- Tuition reimbursement, loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staff
- Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30+ promotions each year
- Ongoing internal leadership training for supervisors
- Diversity, equity, and inclusion training and initiatives for all staff
- Ongoing wellbeing activities, culture compact activities, and trauma informed care initiatives
- Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield;
- Life insurance, short-term disability and long-term disability insurance;
- 403(b) Retirement Plan;
- Flexible Spending Accounts for medical and dependent care reimbursable expenses;
- Transportation pre-tax payroll deduction for metro;
- Tuition Reimbursement for graduate studies;
- Employer paid lunch time;
- And much more
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Description
Duties and Responsibilities:
