Service Desk Engineer - Atlanta, United States - Edible Arrangements

    Edible Arrangements
    Edible Arrangements Atlanta, United States

    2 weeks ago

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    Job Description

    Job Description

    Service Desk Engineer

    Who are we and what do we do?

    Fruit was just the beginning.

    Since our founding in 1999, we've evolved over 25+ years into an industry leader and modern gifting destination for celebrating the moments that matter.

    In addition to a robust online e-commerce hub, our vast retail footprint includes nearly 1,000 locally owned and operated franchise locations globally.


    With offerings that go beyond our iconic fresh fruit bouquets to include baked treats, fresh flowers, dessert boards, platters, and more, our vast collection of delicious treats and innovative gifts are perfect for treating yourself and others.

    No matter the occasion or moment, there's an edible for that.

    Through all our incredible years, we've remained committed to our 5Ps:


    • Our promise– Experiences that WOW.
    • Our products–Remarkably fresh.
    • Our places– Interactive and creative.
    • Our People– Create special memories.
    • Our purpose–To celebrate what's good in life.

    Purpose:
    We are seeking a skilled and proactive Service Desk Engineer to join our vibrant team.

    In this role, you will be the first point of contact for our clients, offering technical support and troubleshooting services to ensure optimal system performance.

    You will work closely with users to diagnose issues, guide them through step-by-step solutions, or escalate complex problems to the appropriate teams.

    The ideal candidate will have a solid technical foundation, exceptional problem-solving skills, and a strong commitment to delivering high-quality customer service.

    Experience in handling a variety of software, including franchise management systems, and familiarity with cloud environments will be advantageous.

    What that looks like day to day:
    Incident Management
    Respond to customer inquiries, providing effective and timely resolution to technical problems.

    Diagnose and resolve hardware, software, and basic network issues, ensuring minimal downtime for our employees.

    User Support and Training
    Assist users with system functionalities, guiding them through features and troubleshooting common issues.

    Develop and maintain support documentation and user guides to help customers effectively use our systems.

    System Monitoring and Maintenance

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