Senior Program Manager - Framingham, United States - Staples

Description

Job Description

Staples is business to business. You're what binds us together.

Our Digital Program Management team is more than a traditional program management function. We are a team of passionate, collaborative, agile, inventive, customer-centric, results-oriented problem solvers. This includes responsibility for managing projects end-to-end through the planning, development, execution, and implementation stages. Overall, this role contributes to an organizational function that plays an important role in moving the organization forward by providing large-scale improvements across the business.

What you'll be doing:

• Delivers multiple business projects/programs medium to large size that are highly complex from planning to minimum realization with full responsibility and accountability for the outcomes; includes organizing and tracking project details and communicating consistently with project stakeholders and personnel.
• Develops, analyzes, and manages all touch points of the project plan including responsibility for scheduling, global resource forecasting, managing project financials, and providing input and justification for costs and budget impact.
• Clearly defining and documenting requirements across teams ensuring the feasibility/ cost to deliver and the value to the customer and business.
• Drives the work for complex and large project teams by recommending or requesting resources to support project demands, communicates a clear vision of project goals and objectives, and provides technical knowledge and input for deliverables worked on by the team
• Ensures approved business cases exist for executive sponsored programs and defining a program's approach, scope, schedule, budget, resources, dependencies, risks, issues, decisions and deliverables of large projects against plan and works through the project team to implement adjustments when issues/risks are identified and require resolution.
• Partners with Product/Engineering/Business for requests for information (RFI) and requests for proposal (RFP) processes from 3rd parties.
• Ensuring third party vendors are aligned to the program approach and can support the timelines and deliverables.
• Responsible for tracking and reporting on key metrics (i.e., deliverables, measures of success, financials, duration, benefits) and communicating findings senior/executive management. Facilitates necessary executive governance processes (i.e. SteerCos)
• Owns the project execution plan (i.e., work breakdown structures) and business objectives (e.g. process design/re-design, change management, deployment approach, management and end user readiness), partnering with Engineering and/or Functional teams to translate business plans into tactical action items.
• Participates in formal and informal training to continuously develop technical capabilities and project management skillset
• Applies deep functional knowledge (e.g. business objectives, operating model, cross-functional macro processes, etc.) in Marketing, Engineering, Finance, Merchandising, Pricing, Supply Chain and Digital to ensure the alignment, buy-in, and support of diverse project stakeholders such as internal customers, third party vendors, and senior/executive management

What you bring to the table:

• Ability to handle complex issues and problems and refers only the most complex issues to higher-level staff.
• Comprehensive knowledge across e-commerce and digital ecosystems
• Ability to foster teamwork and management skills.
• Oral and written communication skills.
• Ability to build collaborative relationships.
• Problem-solving, analytical thinking, technical, and technical skills.

What's needed- Basic Qualifications:

• Bachelor's Degree in Business Administration, Marketing, Finance, Computer Science, or related field (or equivalent work experience in a related field).
• 6+ years of experience in program and project management
• Expert in project life cycle methodologies (Waterfall, Agile, etc.), stakeholder. management, conflict resolution, executive level communication (written, verbal, etc.).
• Experience managing operational, program, and/or project financial budgets.
• Expert in leading project teams and understanding and application of Continuous Improvement methodologies

What's needed- Preferred Qualifications:

• Master's degree or equivalent work experience
• 6+ years of experience in enterprise project planning and coordination and working on projects or programs requiring the integration of cross-functional solutions
• 4+ years of experience using formal business process improvement methodologies