Director Infrastructure Engineering - Los Angeles, United States - Fanatics

Description

Job DescriptionThe Director, Infrastructure Engineering oversees the operation and strategic planning of the Fanatics collectibles Infrastructure to ensure workplace services, network/compute/storage, service management and cloud strategy and operations align with the business objectives.

This leadership role will be a direct report to the Chief Information Officer of Fanatics Collectibles and will be expected to bring deep information technology expertise in addition to a strong customer service orientation and focus on delivering business value and outcomes.

Our infrastructure must be designed to be highly available and to maximize the day-to-day efficiency and productivity of our employees.

They will plan, coordinate, and direct all activities related to the development and management of infrastructure to enhance business operations and allows us to operate and scale the collectibles business.

The Director, Infrastructure Engineering will work closely with decision makers to identify, recommend, develop, implement, and support optimal technology solutions for our growing business.

This individual is also responsible for supporting and assisting in the integration of existing and new infrastructure per Collectibles business objectives including M&A planning and integration.

The Director of Infrastructure Engineering will work closely with the Sr Director, ERP and Sr Director, Technical Program Management to develop and drive delivery of the Collectibles IT Roadmap.

Primary Duties, ResponsibilitiesResponsible for the day-to-day management of the IT operations and infrastructure teams with a continuous focus on best-in-class customer service and deliveryResponsible for enterprise infrastructure vision and strategy working with multiple executive and senior level stakeholders in creating a clear, convincing technical strategy that aligns to business priorities and objectivesResponsible for technical execution and for the scaling and building of enterprise infrastructure and operationsAnalyze business results, providing deep insight into on-going trends and performanceEvaluate current technology capabilities, risks and roadmap against various department and company goals; Facilitate conversations across business units to drive agreementOverseeing team of engineers, technicians and helpdesk personnel to ensure that all patches, security updates, upgrades, projects, jobs and tasks are completed on time, within budget, to customer satisfaction and to company standardsResponsibility for designing and implementing improved IT Support policies/proceduresRecommending and implementing changes to products or services to fulfill the needs of the business and the customerCollaborates with members of the senior leadership team to identify ways IT can assist the company in achieving business and financial goalsEnsures that IT and network infrastructure adequately support the companys computing, data processing, and communications needsDevelopment and oversight of IT policies, standards, and procedures to protect Company assets, comply with government and regulatory requirements, and ensure a well-controlled IT environmentOversee contract negotiations with IT vendors, contractors, and service providersBuild and maintain strong and effective relationships with select executive and business leadership, project management, process improvement, strategy, and service delivery vendors to ensure service delivery standards are defined and appropriately governedDefine and communicate project milestones, service level agreements, and resource allocation to CIO, department business leaders, support staff, and end usersOverarching responsibility and provides guidance for best practices framework (ex. ITIL, and Life Cycle Management) for the support and sustainability of enterprise applicationsDevelop business case justifications and cost/benefit analyses for IT spending and initiativesManage strategic relationships between internal IT resources, distinct business units, end users, vendors, and partner organizationsManage financial budgets, resources, and relationships with stakeholders, vendors, and business partnersPartner with leadership to proactively identify needs and resolve issues.

This includes researching the background of issue(s), identifying root causes, quantifying the scope and scale of issue(s), identifying possible solutions, making recommendations, and executing the solution in accordance with desired business outcomesActively lead M&A migrations efforts as it pertains to infrastructureNegotiate and administer vendor and consultant contract and service agreementsConduct regular compliance checks and test operating systems.

Document findings with case scenarios, workflow diagrams, and data modelsManage, train, and develop the technology team to inspire growth and innovative solutionsSupervise recruitment, development, retention, and organization of the infrastructure staff in accordance with budgetary objectives and personnel policiesQualificationsBachelors degree in information technology, computer engineering, or related field of studyPrior experience implementing/supporting complex infrastructure functions preferredWorking knowledge of infrastructure architecture, database, cloud and network technologies requiredA strong business acumen and ability to maintain budgetary controlProven and demonstrated leadership, communication, organization, and effective management of technology projectsPossess excellent interpersonal, change management and problem-solving skills combined with demonstrated team management capabilities10+ years experience working with IT infrastructure strategy & operationsStrong analytical and interpersonal skillsExceptional communication skills both written and verbalRigorous attention to detail and highly organized, but able to operate with ease at all levels (from strategy to execution)Deep empathy for customer experience always analyzing and assessing from the customers viewpointAuthentic people leader who invests in nurturing potential, as well as proven talent.

Conscious and supportive of diversity & inclusion, and the value they bring to customers, business and the team.

Collaborative, while firm on goals and driving the extended team toward actions (and deadlines) to achieve themStrong analytical skills looking broadly across the organization, with the ability to summarize large amounts of data from various inputsStrategic thinker with proven ability to operationalize the strategy.

Strong problem-solving skillsClear and optimistic vision for what can be.

Proven ability to execute with urgency and pragmatism in the current environmentHigh curiosity proactively seeking to learn more and connect the dots for better solutionsAffinity toward technology as a customer experience enablerThe salary range for this position is $225,000-$265,000, which represents base pay only and does not include short-term or long-term incentive compensation.

When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training.

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