FT Customer Support Specialist - Cranston - AIA Contract Documents

    AIA Contract Documents
    AIA Contract Documents Cranston

    3 days ago

    $60,320 - $120,640 (USD) per year
    Description

    FT Customer Support Specialist


    AIA Contract Documents seeks a highly skilled and motivated Customer Support Specialist to join our team. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences.


    The ideal candidate will have excellent communication skills, both written and verbal, as well as the ability to work in a fast-paced environment. We are looking for someone who is proactive, analytical, and has a strong attention to detail.


    About the Role:


    • Analyze and resolve customer complaints in a timely manner while maintaining a high level of professionalism.
    • Demonstrate expert knowledge of AIA Contract Documents' products and services by providing accurate information to customers via phone, email, chat, or social media platforms.
    • Utilize Zendesk (or other customer support software) to manage and track interactions with customers ensuring all requests are handled promptly.
    • Maintain effective working relationships with colleagues across various departments to ensure seamless resolution of complex issues affecting multiple stakeholders within the organization.

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