HR Service Delivery Associate - New York, United States - EPIQ Systems

Description

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HR Service Delivery Associate

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locations

IND-Hyderabad-Sohini Tech Park, 3rd Floor, Financial District

time type

Full time

posted on

Posted 2 Days Ago

job requisition id

R0027968
It's fun to work at a company where people truly believe in what they are doing

Job Description:

Summary:

An exciting opportunity has arisen at Epiq due to the maturity and evolution of our human resources shared services model.

As an HR Service Delivery Associate, you will be responsible for providing exceptional customer service as the primary point of contact for Human Resources support for associates, management, external clients, and internal HR teams.

This role involves evaluating and analysing requests or concerns, swiftly interpreting situations, determining appropriate resolutions or escalations, and communicating resolutions to the Lead in line with Service Level Agreements (SLAs).

Additionally, you will handle transaction processing and requests for onboarding, internal movement, offboarding, and document management.


Roles and Responsibilities:
Manage case resolution for Tier 1 and Tier 2 HR queries from employees and stakeholders.
Maintain accurate and updated information in HR systems (Workday & SAP).
Learn and execute HR processes across the Hire to Retire domains within the team.
Communicate and distribute processes and relevant documentation to employees for query resolution.
Adhere to agreed Key Result Areas (KRAs) and customer service standards.
Utilize communication skills to effectively articulate and comprehend HR-related queries.
Demonstrate understanding of HR processes from hiring to retirement.
Possess knowledge or understanding of HR tools such as SAP, SuccessFactors, Workday, or any in-house HR tool.
Exhibit proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).
Pay attention to detail to ensure accuracy in database management and meet deadlines.
Understand coordination principles to efficiently manage multiple

resources/activities.
Perform general administration tasks including timekeeping, records management, and tool management.
Qualifications

Masters in business administration or Postgraduate Diploma in Business Management.
1-2 years of relevant experience in HR service delivery or a related field.
Understanding of Human Resources flow - Hire to Retire.
Understanding/knowledge

of HR subjects.
Understanding/knowledge

of HRIS tools (SAP, SuccessFactors, Workday, etc.).

Desired:
Completion of an internship, preferably in Human Resources, to gain practical experience.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law.

Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction.

In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities.

If you need assistance or an accommodation during the application process because of a disability, it is available upon request.

Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.

Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

About Us

Epiq is a leading global provider of integrated technology and services for the legal profession, including eDiscovery, managed services, bankruptcy, class action and mass tort administration, federal regulatory actions and data breach responses.

Our innovative solutions are designed to streamline the administration of litigation, investigations, financial transactions, regulatory compliance and other legal matters.

Epiq's subject-matter experts bring clarity to complexity, create efficiency through expertise and deliver confidence to our clients around the world.

We strive for a cohesive, collaborative environment that focuses on group achievement.

With over 8

000

associates worldwide, Epiq operates

in 19 countries and over 80 global locations .

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