Senior Office Assistant, The Holloway Program at Wilmington - ChristianaCare
Description
The Holloway Community Program at ChristianaCare is looking for a Senior Office Assistant.
The Holloway Community Program at ChristianaCare is located at 501 W 14th Street Wilmington DE This position in an unforeseen circumstance, may be asked to cover other Medical Assistant duties at our Smyrna and Georgetown locations.
Since its inception, the Holloway Community Program has been the major care provider for people with HIV/AIDS throughout the state of Delaware.
It is estimated that the HIV Program provides care to 65 percent of the people in Delaware who are HIV-positive and accessing medical services.
The Holloway Community Program has a staff of 51 professionals, including five board-certified infectious-disease doctors, board-certified internal-medicine doctors, an OB/GYN provider, nurses and nurse practitioners, pharmacists, a psychiatrist, and behavioral health consultants.
As a senior office assistant, you will be the first point of contact between the practice and the patient and is responsible for creating a friendly, welcoming calm and efficient environment for the practice.
As the senior office assistant, you will serve each patient with poise and compassion virtually or on-site, fields phone calls, answers patient questions, schedules new and follow-up appointments, registers patients and updates record and represents the entire practice every time there is interaction with a patient.
In addition, as the senior office assistant you will assists with the training of any office assistant staff and provides guidance to office assistants with workflow questions.
HIV/AIDS Care )Work Schedule:
Monday through Friday – 8:30a to 5p
Compensation / Benefits:
Full Medical, Dental, Vision, Life Insurance, etc.
Two retirement planning offerings, including 403(b) with company contributions.
Generous paid time off with annual roll-over and opportunities to cash out
12 week paid parental leave
Tuition assistance
Incredible Work/Life benefits including annual membership to , access to backup care services for dependents through , retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, insurance and much more
Job duties & responsibilities:
Assists with the training of Office Assistant Staff
Assigns Office Assistant staff coverage daily
Oversees Office Assistant staff's duties, and assigns duties
Subject Matter Expert on Office Assistant operations/procedures/processes
Point of contact for Office Assistant regarding questions, concerns and guidance with Office Assistant operations, procedures, and processes
Responsible for inventory management
Schedules appointments with awareness of insurance, provider, and location
Greets and interacts with patients in a professional manner to collect required demographic and financial information. Processes/verifies referral information and eligibility for insurance reimbursement as needed.
Collects payments according to insurance requirements
Verifies insurance coverage & coordinates referrals
Performs day end reconciliation of appointments & payments received
Answers all phone calls in a professional manner and relay accurate messages
Alerts providers of messages and responds to messages from provider(s)
Communicates with provider and staff through EMR
Keeps patients up to date on issues until resolution can be accomplished
Facilitate testing, labs, appointments, etc. for patients
Prepares medical records to include scanning and indexing tests, reports, etc. into patient charts as needed
Responsible for researching issues and responding to the patient in a timely and professional manner
Assists with copying, faxing, and general administrative support
Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
Performs other related duties as required.Education Requirements:
High School Graduate or Equivalent
2 years' experience in a medical office practice setting is required; 3 years' experience is preferred.
When we lead with love, excellence is inevitable.
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