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    Room Service Server - Savannah, United States - jwsavannahjobs

    jwsavannahjobs
    jwsavannahjobs Savannah, United States

    1 day ago

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    Description

    ** Room Service Server**

    **Job Category****:** Food & Beverage **Requisition Number****:** ROOMS002751 Showing 1 location **Job Details**

    **Description**

    **JOB SUMMARY** The primary responsibility of the In-Room Dining Server is to provide guests with courteous, friendly, sincere, efficient, and graceful service in their guest rooms. This service must meet/exceed our AAA Four Diamond standards.

    **CORE RESPONSIBILITIES**

    Guest Service 90%

    Ensure high levels of guest satisfaction utilizing the G.U.E.S.T. standards.

    Provide guests with courteous, friendly, and efficient service.

    Answer phones using appropriate verbiage.

    Set up room service order in a thorough and swift manner.

    Promptly deliver food and beverage items to guest rooms and/or pool deck.

    Provide thorough and exceptional service to guests. No drop and fly service

    Set up and deliver all amenities in a timely manner.

    Assisting Restaurant Service staff as needed.

    Explain all menu items; upsell as warranted.

    Execute all financial transactions.

    Side work 10%

    Stocking and polishing items needed for service. Napkin folding.

    Collecting and clearing all trays from guest room floors and pool deck.

    Maintains service and sanitation standards according to health code regulations.

    **KNOWLEDGE, SKILLS, AND ABILITIES**

    Excellent guest service and interpersonal skills with the ability to relate to diverse guest types.

    Ability to remain calm and well organized under pressure while working quickly.

    Ability to prioritize and maintain multiple orders.

    Excellent time management skills.

    Ability to properly operate the telephone and all software used for the POS system.

    Basic math skills; ability to make a change.

    Thorough knowledge of Food and Wine, as well as Beer, liquor, and mixed drinks.

    Must demonstrate accuracy and thoroughness.

    Knowledge of elementary financial controls.

    Ability to respond promptly to customer needs.

    Ability to communicate effectively with guests and Grand Performers.

    Must speak clearly and persuasively in positive or negative situations.

    Proficient in Micros POS system

    Proficient in Open Table reservation system.

    Computer savvy (MS Office Suite).

    Adaptable to a changing work environment.

    Local knowledge of the area (i.e., attractions, festivities, other restaurants, etc.).

    English language and professional communications skills are required.

    **MINIMUM QUALIFICATIONS**

    HS Diploma or GED - required

    Hospitality or customer service experience - required

    Minimum of 1-year experience in F&B operations- required

    **SUPERVISORY RESPONSIBILITIES**

    No Direct Reports

    **WORK ENVIRONMENT / PHYSICAL DEMANDS**

    The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Standing & walking for the duration of the shift

    Able to lift heavy plates laden with food and room service trays containing multiple plates, glasses, silverware, etc. Lifting requirements of up to 20 pounds.

    Must be able to push a room service cart laden with several room service orders.

    Working in the kitchen on tiled flooring; kitchen conditions may be hot; floor may be slippery (appropriate footwear required)

    Direct contact with guests, managers, and employees.

    Occasional environmental exposures to cold, heat, and water.

    > ****The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.****

    >

    >

    **Skills**

    **Preferred**

    **Communication** *Expert* **Confidence** *Expert* **Listening** *Expert* **Acknowledging Others** *Expert* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**

    **Required**

    High School or better.

    **Experience**

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