Ticketing Graduate Assistant - San Antonio, Texas, United States

Only for registered members San Antonio, Texas, United States

2 days ago

Default job background
Position SummaryThe Ticketing Graduate Assistant assists with day-to-day ticket operations and implementation of our strategic plan to sell season and group tickets in football, volleyball, men's and women's basketball, baseball, and softball. · The Ticketing Graduate Assistant r ...
Job description
Position Summary

The Ticketing Graduate Assistant assists with day-to-day ticket operations and implementation of our strategic plan to sell season and group tickets in football, volleyball, men's and women's basketball, baseball, and softball.

The Ticketing Graduate Assistant reports to Coordinator of Ticket Sales.

Essential Functions

Assist with game day responsibilities of the ticket sales department, such as box office sales, will call, managing sales tables, and facilitating group experiences to ensure a seamless and positive experience for attendees.

Provide exceptional customer service, addressing guest inquiries, resolving issues, and ensuring a high level of satisfaction. Work scheduled office hours, handling tasks such as answering phone calls, responding to emails, and managing the ticket system. Support data capture and database management within the ticketing system, ensuring accurate and up-to-date records for reporting and analysis. Perform other duties as assigned.

Physical Demands
Ability to lift equipment, tools, and/or materials weighing up to 25 pounds waist high. Ability to move around campus.

Preferred Qualifications
Previous sales or customer service experience (preferred not required)


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