Senior Analyst, WFM Reporting - San Antonio, TX

The Senior Analyst, WFM Reporting & Analytics is responsible for delivering accurate, timely and actionable insights that support operational performance and strategic decision-making across the global workforce management ecosystem. This role involves designing and maintaining r ...

The Senior Analyst, WFM Reporting & Analytics is responsible for delivering accurate, timely, and actionable insights that support operational performance and strategic decision-making across the global workforce management ecosystem. · This role involves designing and maintaini ...

The Senior Analyst, WFM Reporting & Analytics is responsible for delivering accurate, timely, · and actionable insights that support operational performance and strategic decision-making across the global workforce management ecosystem. · This role involves designing and maintain ...

We are looking for a Real-Time Operations Analyst to support Collections Finance and Workforce Management operations. This role focuses on intraday monitoring, forecasting, reporting, and workflow optimization to ensure service levels and operational goals are consistently met. · ...

The Contact Center Manager is responsible for building developing and optimizing our contact center operations to support business growth and service excellence.This role goes beyond managing day-to-day activities it focuses on creating and improving the operational framework inc ...

The Operations Support Analyst supports analytics, workforce management, and operational oversight across multiple Customer Care locations.This role focuses on real-time monitoring, forecasting, reporting, and workflow optimization to ensure service level goals and strategic obje ...

The WFM & Real-Time (RT) Operations Support Analyst – Collections Finance plays a critical role in ensuring operational efficiency and service-level performance across Customer Care and Collections environments. · This role supports intraday monitoring, workforce planning, foreca ...

Summary: · The WFM & Real-Time (RT) Operations Support Analyst focuses on Analytics, Information Technology, or Information Systems, work on a team that is responsible for ensuring strategic goals are met through management and oversight of workflows across all QTC locations and ...

The Operations Support Analyst supports analytics, workforce management, and operational oversight across multiple Customer Care locations. · This role focuses on real-time monitoring, forecasting, reporting, · and workflow optimization to ensure service level goals and strategic ...

Summary: · The WFM & Real-Time (RT) Operations Support Analyst focuses on Analytics, Information Technology, or Information Systems, work on a team that is responsible for ensuring strategic goals are met through management and oversight of workflows across all QTC locations and ...

The WFM & Real-Time (RT) Operations Support Analyst – Collections Finance plays a critical role in ensuring operational efficiency and service-level performance across Customer Care and Collections environments. · Bachelor's degree preferred · 3+ years experienceCollections / Fin ...

We're hiring a Contact Center Program Manager to lead a blended phone and back-office operation. · Lead and develop Supervisors and frontline teams. · Own daily performance across phone and back-office workflows. · ...

Coach and develop senior managers and managers to meet high performance standards. · ...

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. · This position will lead workforce management func ...

Lead service delivery results with strategic goals including retention upsell digital adoption communicate with influence clarity across teams during ambiguity change. · ...

Our client is seeking a seasoned Senior Product Manager to lead initiatives within their Contact Center Technologies domain. · ...

We are looking for an experienced Product Owner to represent business stakeholders and ensure successful delivery of technology solutions within the Contact Center Technologies domain. · This role requires a strong ability to translate business needs into actionable requirements, ...

The Veteran Experienced Talent (VET) Program is a 6-week direct hire program designed to connect Veterans with meaningful career opportunities. · ...

Description · The Senior HRIS Analyst – Payroll Systems serves as the lead functional and technical analyst supporting enterprise payroll and workforce management technology, with primary ownership of UKG Pro Workforce Management (formerly UKG Dimensions / Workforce Central) and ...

JOB DESCRIPTION · The Senior HRIS Analyst – Payroll Systems serves as the lead functional and technical analyst supporting enterprise payroll and workforce management technology, with primary ownership of UKG Pro Workforce Management (formerly UKG Dimensions / Workforce Central) ...