Senior Analyst, WFM Reporting - San Antonio, TX

The Senior Analyst, WFM Reporting & Analytics is responsible for delivering accurate, timely and actionable insights that support operational performance and strategic decision-making across the global workforce management ecosystem. This role involves designing and maintaining r ...

The Senior Analyst, WFM Reporting & Analytics is responsible for delivering accurate, timely, and actionable insights that support operational performance and strategic decision-making across the global workforce management ecosystem. · This role involves designing and maintaini ...

The Senior Analyst, WFM Reporting & Analytics is responsible for delivering accurate, timely, · and actionable insights that support operational performance and strategic decision-making across the global workforce management ecosystem. · This role involves designing and maintain ...

We are looking for a Real-Time Operations Analyst to support Collections Finance and Workforce Management operations. This role focuses on intraday monitoring, forecasting, reporting, and workflow optimization to ensure service levels and operational goals are consistently met. · ...

The Contact Center Manager is responsible for building developing and optimizing our contact center operations to support business growth service excellence. · This role goes beyond managing day-to-day activities it focuses on creating improving the operational framework includin ...

The Contact Center Manager is responsible for building developing and optimizing our contact center operations to support business growth and service excellence.This role goes beyond managing day-to-day activities it focuses on creating and improving the operational framework inc ...

+We are growing rapidly and expanding our Workforce Management team to support one of our flagship programs. · If you thrive in a fast-paced environment, love data, stay laser-focused under pressure, and can balance real-time decision-making with long-term planning, this role is ...

The WFM & Real-Time (RT) Operations Support Analyst – Collections Finance plays a critical role in ensuring operational efficiency and service-level performance across Customer Care and Collections environments. · This role supports intraday monitoring, workforce planning, foreca ...

We are growing rapidly and expanding our Workforce Management team to support one of our flagship programs. As a Workforce Management (WFM) Specialist at LEC, you will play a critical role in ensuring our operations run smoothly every single day. · Monitor daily staffing, attenda ...

The WFM & Real-Time (RT) Operations Support Analyst – Collections Finance plays a critical role in ensuring operational efficiency and service-level performance across Customer Care and Collections environments. · Bachelor's degree preferred · 3+ years experienceCollections / Fin ...

Track historical trends, re-evaluate strategy, create performance reporting, and develop best business practices to maximize collection efforts. · ...

We're hiring a Contact Center Program Manager to lead a blended phone and back-office operation. · Lead and develop Supervisors and frontline teams. · Own daily performance across phone and back-office workflows. · ...

Coach and develop senior managers and managers to meet high performance standards. · ...

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. · This position will lead workforce management func ...

Lead service delivery results with strategic goals including retention upsell digital adoption communicate with influence clarity across teams during ambiguity change. · ...

Our client is seeking a seasoned Senior Product Manager to lead initiatives within their Contact Center Technologies domain. · ...

We are looking for an experienced Product Owner to represent business stakeholders and ensure successful delivery of technology solutions within the Contact Center Technologies domain. · This role requires a strong ability to translate business needs into actionable requirements, ...

We are seeking a seasoned Senior Product Manager to lead initiatives within our Contact Center Technologies domain. · This role is ideal for a strategic thinker with hands-on experience in product management, · ...

The Veteran Experienced Talent (VET) Program is a 6-week direct hire program designed to connect Veterans with meaningful career opportunities. · ...

A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. · ...