Desktop / Helpdesk Support Engineer - New York
15 hours ago

Job description
Desktop Support Technician
Onsite Location: 110 William Street, NYC, NY, 10038
Willing to travel between client locations with prior Notice
Bronx, Manhattan, Staten Island, Queens, NY, Brooklyn, Newyork City
Responsibilities:
• Remediate and update laptops, tablets, smartphones
• Follow remediation checklists and cyber security processes
• Troubleshoot patching, update, and compliance issues
• Replace/setup devices for end users
• Report security exposures
• Document work and escalate out-of-scope issues
• Travel as required within assigned boroughs
Required Experience (All Roles):
• 2+ years IT Technical Support (enterprise environment)
• 1+ year Windows support
• 1+ year Android and/or iOS support
• Experience with ticketing systems
• Strong OS installation and security software deployment experience
Education/Certifications:
•
Associate degree in IT/CS or related field
• CompTIA A+ preferred
Work Schedule:
Monday–Friday, 9am–5pm (35 hours/week)
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