- Pay Rate: $ $20.00/hour on W2
- Contract Length: 1 Year
- Location: Gastonia, NC Onsite)
- This role is the frontline connection between our company and the customers we serve- answering questions, resolving issues, and providing guidance on billing, payments, service requests, and more.
- You'll also play a key role in helping customers navigate difficult situations, including credit challenges, all while using your communication skills and attention to detail to deliver a positive experience.
- Respond professionally and efficiently to incoming calls and establish a relationship of trust with customers.
- Listen and understand customers' needs; provide on the spot solutions in an efficient & courteous manner.
- Operate according to performance standards, regulatory requirements and expectations to ensure customer service quality, effectiveness, and efficiency.
- Learn and leverage customer information system, as well as other applications daily.
- Assist customers with credit difficulties, termination of service notices and possible gas-related emergencies.
- Use clearly defined rules and guidelines to negotiate payment plans that meet regulatory requirements and make appropriate referrals to internal or external departments/agencies for additional assistance.
- Complete accurate work reflective of all processes, procedures, and follow-up for the type of customer account being worked.
- Achieve customer satisfaction, quality, and productivity levels in accordance with operational targets.
- Perform related administrative tasks, as the need arises.
- Live to the company Values of Safety, Integrity, Respect, Inclusion and High Performance.
- Proven verbal and written communication skills.
- Ability to exercise good judgment with minimal supervision.
- Excellent analytical skills, decision making ability, negotiation and problem-solving skills.
- Must have basic knowledge of computers, including Customer Information Systems, Microsoft Office products (Word, Excel, Outlook, etc.).
- Basic understanding of organization/department/section policies/procedures.
- Basic understanding of billing, rates, credit, energy usage, and customer accounts.
- Demonstrate the ability to de-escalate a call with irate and difficult customers.
- Identify and resolve basic routine issues.
- Work varying shifts, nights, weekends and during emergency situations.
- Ability to multitask effectively, complete a variety of tasks concurrently, and work under pressure.
- Excellent interpersonal skills and ability to function within a team.
- Punctual and ability to plan and use time effectively.
- Flexibility with respect to shifts.
- Successfully complete a background check and drug screening.
- Three or more years of customer contact experience.
- Understanding of company's intent to be the first choice of Customers, needs of the business and the related. xhmxlyz
- Customer Care Operations need to deliver on that intent.
- Bilingual English/Spanish
-
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Customer Service Representative - Gastonia - Raise
Description
Customer Service Representative II
Make your application after reading the following skill and qualification requirements for this position.Raise is currently hiring a contract team member on behalf of our client. They're expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.
Overview
Responsibilities
Required Qualifications
Preferred Qualifications
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Customer Service Representative
Only for registered members Gastonia
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Customer Service Representative
Full time Only for registered members Gastonia
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Customer Service Representative
Full time Only for registered members Gastonia
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Customer Service Representative
Only for registered members Gastonia
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Customer Service Representative
Part time Only for registered members Gastonia
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Customer Service Representative
Only for registered members Gastonia
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Customer Service Representative
Only for registered members Gastonia
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Customer Service Representative
Only for registered members Gastonia
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Member Services Representative
Only for registered members Gastonia
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Customer Service Representative
Only for registered members Gastonia
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Customer Service Representative
Only for registered members Gastonia
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Patient Services Representative
Only for registered members Gastonia
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Customer Service Representative
Only for registered members Gastonia
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Customer Service Representative
Only for registered members Gastonia, NC
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Customer Service Representative
Only for registered members Gastonia
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Customer Service Representative
Only for registered members Gastonia
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Customer Service Representative
Only for registered members Gastonia
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Customer Service Representative
Only for registered members Gastonia
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Customer Service Representative
Only for registered members Gastonia
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Customer Service Representative
Only for registered members Gastonia
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Customer Service Representative
Only for registered members Gastonia