Field Service Engineer II - Lawrence, United States - Fresenius Kidney Care

Description

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Field Service Engineer II

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locations

Lawrence, MA, USA

time type

Full time

posted on

Posted Yesterday

job requisition id

R

This position is located in Indiana.

PURPOSE AND SCOPE

The incumbent will assist engineers and customers in the area of Engineering, Equipment and Quality to test and improve the reliability of NxStage's products.

This may include the basic repair and handling of NxStage product systems along with inspection, testing and evaluation of product conformance.

PRINCIPAL DUTIES AND RESPONSIBILITIES
Equipment
Perform at the highest degree of skill, operations such as cleaning, packing and material handling
Act as system expert on NxStage product systems
Travel to customer sites for installations, training and repair with little or no notice
Expert ability in testing, calibration, preventative maintenance and simple troubleshooting
Work under limited supervision
Ability and willingness to engage in complex service activities and projects, create service documentation, provide training and may be assigned to functional supervision on a limited basis
Engineering
Perform reliability testing on various NxStage products, record data and summarize results
Execute validation protocols, perform functional testing under the direction of an Engineer and document results
Collaborate in the production of NxStage products and/or equipment as required
Participate in continuous improvement activities including fixture development and process improvement
Assess customer returned product to determine failure modes and identify root causes
Quality
Participate in the investigation of manufacturing problems and product complaints
Lead in the review of Device History Records for the purpose of product release
Assist in Document Control
Calibration and quality system performance tracking
Database maintenance
Assist in inspections and testing of product components to ensure compliance to specifications and applicable standards as assigned
Software Quality
Performs audits and tests of software products in accordance with software test plans and procedures
Debugs and characterizes defects, providing detailed configuration and descriptions for passing and failing tests for defect reports
Maintains documentation of testing and reports results
Identifies actual or potential problems in test procedures or company products
Assists product development and quality engineers in the diagnosis and replication of product failures
Maintains software library and offsite storage of software
Manages equipment used by the software quality team
May be required to administer or maintain some software programs used by the team.
Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

PHYSICAL DEMANDS AND WORKING CONDITIONS

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Significant travel upwards of 90%

EDUCATION
An associate's or technical degree is preferred

EXPERIENCE AND REQUIRED SKILLS
3+ years experience
Exceptional troubleshooting ability
Exceptional customer relation skills
Demonstrated ability to manage projects and meet required timelines
Good organizational and follow-up skills
Ability to interface with multiple groups in the organization to resolve service issues
Overall positive and optimistic attitude
Must possess the ability to use various common hand and power assisted assembly tools.
Strong Computer skills
Ability to lift heavy objects and work in areas not necessarily optimized for service activity

EO/AA Employer:
Minorities/Females/Veterans/Disability/Sexual

Orientation/Gender Identity
Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

About Us

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the

#1 Top Workplace in the area.
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