Client Services Manager - 249756 - Mount Laurel - MedixTM

    MedixTM
    MedixTM Mount Laurel

    1 week ago

    Description

    Client Service Manager

    Division: Account Management

    About the Role

    We are seeking a Client Service Manager (CSM) to serve as the primary point of contact for assigned healthcare and union/fund clients, supporting retiree populations with a high-touch, service-driven approach. This is a hybrid, client- and member-facing position that blends account management, benefit administration, healthcare support, and operational coordination.

    The ideal candidate brings healthcare account management or health insurance experience (Medicare experience strongly preferred), thrives in a collaborative environment, and enjoys solving problems—not just identifying them. This role requires professionalism, organization, and the ability to manage multiple priorities across a portfolio of 12–18 clients.

    Training Program

    All new hires participate in a structured 12-week paid training program:

    Weeks 1–6: Hands-on training with the Retiree Advocacy (Call Center) team

    Weeks 7–12: CSM-specific training, shadowing, and collaboration with billing and operations

    Training is full-time and in-person. After completion, the role transitions to a hybrid schedule (3–4 days in-office; 1–2 remote depending on season).

    Key Responsibilities

    Client Management & Account Oversight

    • Serve as the single point of contact for assigned clients
    • Provide information regarding eligibility, billing, member services, and benefit structure
    • Interpret client-specific data related to products, billing, eligibility, and plan specifications
    • Design, prepare, and coordinate member communications on behalf of clients
    • Deliver timely reporting and insights
    • Develop creative solutions to client challenges
    • Lead client events (virtual and onsite) to strengthen engagement
    • Travel occasionally (less than 10%)

    Escalation & Service Excellence

    • Handle escalated calls from members and clients
    • Ensure gold-standard service delivery and maintain service quality expectations
    • Maintain strong follow-up practices (24–48 hour turnaround expectations)

    Advocacy Team Support (Call Center Partnership)

    • Support the Advocacy team with group-specific questions
    • Oversee age-ins and disenrollments
    • Provide cross-team training when new groups or changes are introduced
    • Assist with operational coordination and special projects as assigned

    Required Qualifications

    • High School diploma or equivalent
    • 4+ years of experience in customer-facing roles such as client service, account management, sales, operations, benefit administration, or project management
    • 2+ years of healthcare-specific experience (health insurance, provider billing, client benefits, Medicare, or medical call center environment)
    • Life & Health License (Arizona) – must obtain within 6 months (company sponsored)
    • Proficiency in Microsoft Word, Excel, and Office applications
    • Strong written and verbal communication skills
    • Professional, self-aware, and detail-oriented

    Preferred Qualifications

    • Experience with Medicare, Medicare Advantage, or Supplement plans (fully insured or self-funded)
    • Salesforce proficiency
    • ADIP certification
    • Experience managing multiple client accounts simultaneously
    • Strong presentation skills and client-facing professionalism

    Ideal Candidate Profile

    • Comfortable managing 12–18 client accounts simultaneously
    • Proactive problem solver who proposes solutions
    • Collaborative and willing to "roll up sleeves" during peak seasons
    • Highly organized and prepared for client-facing presentations
    • Thrives in fast-paced, service-driven environments
    • Takes initiative and consistently delivers exceptional service

    Work Environment & Culture

    • Hybrid schedule (3–4 days onsite weekly; additional remote flexibility during off-peak seasons)
    • Business casual dress code
    • Fast-paced, team-oriented environment (October–December is peak season)
    • Supportive, mission-driven culture

  • · Company Description · Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, ...

    Mount Laurel, NJ

    1 week ago

  • Work in company

    Day Services Manager

    Only for registered members

    The Day Services Supervisor is responsible for overseeing daily operations of assigned Day Services programs supporting individuals with Intellectual and Developmental Disabilities (IDD). This position ensures high-quality services while maintaining compliance with policies regul ...

    MOUNT LAUREL

    1 month ago

  • Work in company

    Day Services Manager

    Only for registered members

    The Day Services Supervisor is responsible for overseeing the daily operations of assigned Day Services programs supporting individuals with Intellectual and Developmental Disabilities IDD. This position ensures high-quality, person-centered services while maintaining compliance ...

    Mount Laurel, NJ

    2 weeks ago

  • Work in company

    Brand Services Manager

    Only for registered members

    · Vanguard Cleaning Systems, an independently owned and operated master franchise company, has an immediate opening for a talented Brand Services Manager to join its team. · The Field Consultant will focus on providing individual unit franchisees with ongoing business support an ...

    Mount Laurel, NJ

    1 day ago

  • Work in company

    Day Services Manager

    Only for registered members

    The Day Services Supervisor is responsible for overseeing the daily operations of assigned Day Services programs supporting individuals with Intellectual and Developmental Disabilities (IDD). · Oversee the daily operation of assigned Day Services programs. · Evaluate and monitor ...

    Mount Laurel Township Full time

    1 month ago

  • Work in company

    Client Services Manager - 249756

    Only for registered members

    We are seeking a Client Service Manager (CSM) to serve as the primary point of contact for assigned healthcare and union/fund clients, · supporting retiree populations with a high-touch, service-driven approach. · This is a hybrid position that blends account management, benefit ...

    Mount Laurel

    2 weeks ago

  • Work in company

    Golf Service Manager

    Only for registered members

    How You'll Do It · Supervise the team in providing best-in-class service · Coach and develop the team and drive Associate engagement · Uphold operating standards and drive Guest safety and satisfaction · Ensure all Guest areas are staffed and functioning efficiently · Manage the ...

    Mount Laurel, NJ

    1 week ago

  • Work in company

    Operations/Service Manager II

    Only for registered members

    Position Overview · Are you a proven leader with a strong drive to succeed? Do you work well in a process-driven environment where organization and efficiency are critical to success? Are you an expert multitasker who would thrive in a high-energy environment? If so, then this mi ...

    Mount Laurel $22.10 - $29.45 (USD)

    2 weeks ago

  • Work in company

    Client Service Manager II

    Only for registered members

    Gallagher es una empresa que ayuda a clientes a enfrentar riesgos con confianza porque creemos que cuando las empresas están protegidas, pueden crecer, liderar e innovar. · ...

    Mount Laurel, NJ

    3 weeks ago

  • Work in company

    Client Services Manager - 249756

    Medix™

    Client Service Manager · Division: Account Management · About the Role · We are seeking a Client Service Manager (CSM) to serve as the primary point of contact for assigned healthcare and union/fund clients, supporting retiree populations with a high-touch, service-driven approac ...

    Mount Laurel

    1 week ago

  • Work in company

    Client Service Manager II

    Only for registered members

    Introduction · At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you t ...

    Mount Laurel, NJ $70,000 - $125,000 (USD) per year

    2 days ago

  • Work in company

    Operations/Service Manager II

    Only for registered members

    Position Overview · Are you a proven leader with a strong drive to succeed? Do you work well in a process-driven environment where organization and efficiency are critical to success? Are you an expert multitasker who would thrive in a high-energy environment? If so, then this mi ...

    Mount Laurel, NJ $65,000 - $105,000 (USD) per year

    2 weeks ago

  • Work in company

    Regional Service Account Manager

    Only for registered members

    Regional Service Sales RepresentativeJohnson & Towers · Mt. Laurel, NJ · $62,000/year plus commission · Johnson & Towers, a subsidiary of Indel Power Group, has an opening for a Regional Service Sales Representative servicing the Mt. Laurel, New Jersey area. This individual will ...

    Mount Laurel Township, NJ, US $75,000 - $135,000 (USD) per year

    2 days ago

  • Work in company

    Service Manager

    Only for registered members

    + We are seeking a motivated, experienced, outgoing, and service-oriented automotive sales floor manager to join our team and coach our salespeople to close more deals. · +Oversee the inspection of automobiles to identify faulty components and facilitate process for repairs · Sup ...

    Maple Shade, NJ

    1 month ago

  • Work in company

    Service Delivery Manager

    Only for registered members

    + Manage multiple IT Infrastructure security programs+ Coordinate ongoing run activities across internal customer and IT groups+ Experience with Asset, Patch and Configuration Management preferred+, Self-directed go-getters that can lead a program Job summary · This position will ...

    Marlton

    1 month ago

  • Work in company

    Regional Service Account Manager

    Only for registered members

    Regional Service Sales RepresentativeJohnson & Towers · Mt. Laurel, NJ · $62,000/year plus commission · Johnson & Towers, a subsidiary of Indel Power Group, has an opening for a Regional Service Sales Representative servicing the Mt. Laurel, New Jersey area. This individual will ...

    Mount Laurel Township $75,000 - $135,000 (USD) per year Full time

    5 days ago

  • Work in company

    Brand Services Manager

    Only for registered members

    Vanguard Cleaning Systems has an opening for a Brand Services Manager to join its team. · ...

    Mount Laurel, NJ

    1 month ago

  • Work in company

    Dealership Service Drive Manager

    Only for registered members

    DealerFLEX is seeking a service-oriented Dealership Service Drive Manager to oversee operations at one of the top automotive dealerships in Mount Laurel NJ If you have supervisory experience in the automotive industry and thrive in a leadership role we want to hear from you · ...

    Mount Laurel, NJ

    2 weeks ago

  • Work in company

    Field Service Manager

    Only for registered members

    Join Action Plumbing as a Field Service Manager in Marlton, NJ · Action Plumbing is an industry leader in the Northeast that has been in business since 1965. Because the company continues to grow, we are looking for a strong leader who wants to be part of a great work environment ...

    Marlton, NJ $60,000 - $105,000 (USD) per year

    4 hours ago

  • Work in company

    Regional Service Account Manager

    Only for registered members

    Regional Service Sales Representative · Johnson & Towers · Mt. Laurel, NJ · $62,000/year plus commission · Johnson & Towers, a subsidiary of Indel Power Group, has an opening for a Regional Service Sales Representative servicing the Mt. Laurel, New Jersey area. This individual wi ...

    Mount Laurel, NJ $75,000 - $135,000 (USD) per year

    4 days ago

  • Work in company

    Automotive Service Manager

    Only for registered members

    Oversee operations in an auto service unit to ensure compliance with quality standards · Contact clients and convince them to bring vehicles to their unit for repairs · Oversee the inspection of automobiles to identify faulty components and facilitate process for repairs · Superv ...

    Maple Shade, NJ $60,000 - $105,000 (USD) per year

    2 weeks ago

Jobs
>
Mount Laurel