Manager-Operations Rooms - Newark

Job Summary

Assists in managing the execution of all operations in the rooms area departments and managing staff.

Responsibilities

• Verifies that goals are being translated to the team as they relate to guest tracking and productivity.


• Createsself-confidence energy and enthusiasm leads by example demonstrating self-confidence energy and enthusiasm assists employees in understanding guests ever-changing needs and expectations exceeds them publishes all guest satisfaction results timely fashion including all guest satisfaction forms comment cards guest letters takes proactive approaches when dealing with employee concerns extends professionalism courtesy employees times communicates updates goals results employees meets semiannually with staff one-to-one basis assists teaches team scheduling against guest hours occupied room goals performs hourly job functions needed performs other duties assigned meet business needs monitors compliance standards procedures verifies viable key control program place reviews financial statements sales activity reports performance data measure productivity goal achievement determine areas needing cost reduction program improvement strives maximize financial performance department conducts human resources activities interviews makes hiring decisions receives recommendations supervisors verifies orientations new team members thorough completed timely fashion solicits feedback utilizes open door policy reviews employee satisfaction results identify address employee problems concerns celebrates successes publicly recognizes contributions team members


• Create property environment emphasizes motivation empowerment teamwork continuous improvement passion providing service understands employee guest satisfaction results developing game plans attack need areas expand strengths leads specific while assisting meeting exceeding property goals manages property rooms operations functionssss assists managing execution operations rooms area departments Front Office Engineering Maintenance Housekeeping follows property specific second effort recovery plan publishes all guest satisfaction results timely fashion including all guest satisfaction forms comment cards publisher addresses letter takes proactive approaches when dealing with employee concerns extends professionalism courtesy employees at times communicates updates result via email bluetooth text message or phone call meets semiannually with staff on individual basis provides coaching training assistance development opportunities identifies solutions improves processes efficiently effectively ensures compliance quality assurance programs policies procedures maintains confidentiality integrity company information systems consistently demonstrates commitment Marriott International values principles behaviors fellow associates customers community stakeholders overall personal conduct reflects positively brand image reputation career advancement opportunities available promote professional growth development associate recognized excellence achievements honored annually through various awards recognition programs interacts warmly professionally guests colleagues responds promptly resolves issues customer complaints ensuring excellent customer experience provided associates empowered provide personalized hospitality services exceed expectations every interaction demonstrated flexibility adaptability supporting changing priorities demands work schedule shift changes accommodate guests events schedules ensure smooth efficient operation seamless customer experience provided participates actively promotes diversity inclusivity within workplace culture maintain inclusive respectful atmosphere fosters sense belonging belonging valued respected supported feel comfortable expressing themselves contribute ideas suggestions ways improve workplace culture supports diversity equity inclusion initiatives recognize celebrate differences create welcoming inclusive environment allows different perspectives experiences cultures backgrounds thrive contributes creative innovative thinking approach challenges develop solutions drive innovation creativity success achieves high-quality outcomes builds strong relationships diverse groups individuals foster open honest communication respect trust empathy active listening encourages participation input feedback others empowers build confidence capability others helps overcome obstacles barriers achieve shared goals vision promotes shared ownership accountability inspires motivate energize teams drives engagement morale motivates recognize rewards outstanding performance contributors strives continuously improve processes innovate products services deliver exceptional customer experiences sets clear expectations holds self accountable others adapts quickly responds change prioritizes tasks delegate responsibilities effectively communicate clearly respectfully empathetically builds rapport establishes trust credibility consistency reliability develops strong working relationships built mutual respect trust understanding acknowledges appreciates celebrates accomplishments efforts contributions fosters positive work environment creates safe supportive space for everyone feels valued included supported encouraged speak up contribute suggests ideas improvements ways improve workplace culture ensures seamless delivery exceptional customer experiences provided engages actively promote diversity inclusivity within workplace culture maintains inclusive respectful atmosphere fosters sense belonging valued respected supported feel comfortable expressing themselves contribute ideas suggestions ways improve workplace culture supports diversity equity inclusion initiatives recognize celebrate differences create welcoming inclusive environmen

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  Job description

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