Customer Care Representative - Westminster, United States - Trimble
Description
Our Commitment
People & Planet
Education & Outreach
Trimble Foundation
Responsible Business
Corporate Compliance
Data Privacy & Security
Education & Outreach
People & Planet
People & Planet
Education & Outreach
Trimble Foundation
Trimble Foundation
Responsible Business
Corporate Compliance
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Corporate Compliance
Data Privacy & Security
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Data Privacy & Security
Responsible Business
**Customer Care Representative**
**Posted |** T00:00:00.000Z
**Full time |** R34305
**Category |** Customer Support
**Location |** Westminster, Colorado, United States of America
**Summary**
****Job Summary****
The Customer Care Representative provides outstanding customer service and support to ensure a positive customer experience with our positioning solutions. The ideal candidate is service minded and thrives in a friendly, hard-working, fast paced environment.
****Primary Duties****
Respond to internal and external inquiries via email and phone.
Provide customers with quotes and product knowledge
Call customers to renew their subscriptions, up-sell services, and obtain customer satisfaction feedback
Input sales orders, payments, and help customer activate their service
Update client accounts to maintain data integrity
Troubleshoot technical customer issues with service activation and operation
**Characteristics / Skills**
Fluent in English; conversational in Spanish preferred
Excellent communication skills
A warm, approachable, outgoing manner
Able to uncover customer needs and pair them with appropriate solutions
Skilled in outbound customer calls to solicit subscription renewals
Working knowledge of word processing, spreadsheet tools and internet browsers
Technical expertise preferred
**Education / Experience**
Experience in a customer service position preferred
Bachelors degree preferred
**Local Requirements**
Some overtime/weekend work required during peak season (March-June).
This position will have in office responsibilities, including training and once the team returns to in office work in 2022.
****Pay Equity****
Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicants sex or other status protected by local, state, or federal law.
**Hiring Range:**
16.44-
20.53-
No-
Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
Trimble Inc. is proud to be an Equal Opportunity and Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected factor. EOE/M/F/V/D
Pay Equity
Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicants sex or other status protected by local, state, or federal law.
**Hiring Range |** $ $20.53
**Bonus Eligible |** No
Trimble Inc. is proud to be an Equal Opportunity and Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected factor. EOE/M/F/V/D