Customer Service Representative - Union City, United States - SFI Georgia

Description

Job Description

Job Description

Customer Service Representative

We are currently hiring for a Customer Service Representative in the Union City, GA area. We have several opportunities available due to our growing needs We are specifically looking for entry-level candidates who are interested in a long-term career with opportunities for growth, development, and advancement. If you're interested in such an opportunity, this position could be the right fit for you.

Customer Service Representative Pay Rate:

• starting pay is $20.00

Customer Service Representative Shift :

• 1st shift
• 8:00am-5:00pm

Customer Service Representative Job Description:

• Respond quickly and courteously to customer inquiries via phone or email (stock check, back-order ETA, order status, shipping times or issues, etc.)
• Process customer orders manually or via EDI (fixtures, bulbs, replacement product/parts)
• Relative to Order Entry, review order that part numbers and price entered in systems match customer purchase order and address any discrepancies in a professional and timely manner.
• Process credits if product is defective or requires returning in accordance with policy (restocking fee, freight charge, re-sellable condition, etc.)
• Send order confirmations to customer.
• Follow new customer account setup procedures.
• Capture and update customer information including addresses, phones and email addresses for future communication/follow up.

Customer Service Representative Requirements:

• High School Diploma or GED.
• 3-5 years of customer service
• Comfort working with autonomy and on a team.
• Active listener and creative problem solver
• Effective time manager with attention to detail
• Critical thinker with decision-making ability
• Adept negotiator comfortable with cross-selling and up-selling
• Strong written and verbal communicator
• Professional phone manner
• Experience with CRM tools, SAP applications and Microsoft 365
• Spanish speaker a huge plus

Job Type: Full-time

Salary: From $20.00 per hour

Schedule: M-F 8:00am-5:00pm

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Work Location: Hybrid

Company DescriptionWe are a Global Distribution company that has sites across Georgia. We offer great pay, benefits, and room to grow. Our mission is to have the strongest team. Our success is measured by the success of each individual within our team.

Company Description

We are a Global Distribution company that has sites across Georgia. We offer great pay, benefits, and room to grow. Our mission is to have the strongest team. Our success is measured by the success of each individual within our team.