Senior Public Safety Dispatcher - Madera, United States - Madera County, CA

Description

Salary : $54, $67,088.82 Annually

Location : Madera, CA

Job Type: Full-Time (40+ Hours/Week)

Department: Sheriff-Coroner

Division: Sheriff's Administration

Opening Date: 11/09/2023

Closing Date: Continuous

FLSA: Non-Exempt

Bargaining Unit: CDISP

**HIRING BONUS**

LATERAL - UP TO $15,000

County of Madera is establishing a list of qualified applicants for this position. Applications will be accepted continuously until otherwise noted and the list will be used to fill current vacancies in this classification.

DEFINITION
Under general supervision, receives routine and emergency calls and transmits messages by operation of telecommunications, computer, and radio equipment during assigned shift; dispatches emergency law enforcement, fire/medical, and other public safety equipment, and personnel in a coordinated manner; receives and refers citizen complaints; and performs related work as required.

SUPERVISION EXERCISED
Receives direct supervision from an assigned Supervising Public Safety Dispatcher, Sheriff's Administrative Services Manager, or other management staff, as assigned. Exercises lead level direction over lower-level staff.

Examples of Duties

• Provides lead direction, guidance, and training to other Public Safety Dispatchers.
• Provide support and assistance in a team concept during day-to-day operations, critical or large-scale incidents; provide training to dispatch employees; cognizant of workloads and specific system status.
• Receives 9-1-1 and other emergency telephone calls for fire and medical emergencies; determines the nature and location of the emergency; determines priority and enters information into the California Law Enforcement Telecommunications System (CLETS) and the Computer Aided Dispatch (CAD; answers non-emergency calls for service, determines type of assistance required.
• Simultaneously receives, keyboards, and transmits information to dispatch fire and emergency medical resources, including aircraft; provides dispatching services for multiple agencies, following multiple agencies dispatching protocols; determines appropriate personnel, apparatus, and equipment to be dispatched using radio and/or computer systems; enters and updates information on computerized systems.
• Coordinates communications between multiple units, agencies, and jurisdictions, including aircraft, responding to fire and emergency medical incidents; simultaneously monitors and transmits on multiple radio channels and multiple transmitters; maintains contact with and monitors status of field units; provides information to other law enforcement agencies including warrant abstracts.
• Utilizes System Status Management protocols to ensure optimum geographic coverage through deployment of resources by type and availability, following multiple agency protocols.
• Performs a variety of specialized record keeping, filing, and indexing work; maintains a variety of logs, files and records pertaining to activities including validation lists, reports, warrants, and restraining orders; enters, updates, and retrieves information from teletype networks including CJIS/NCIC; maintains complex department records and files; maintains and operates record keeping machines specific to the Sheriff's Office; verifies warrant and record data; performs master street address and phone number searches; maintains tapes on master recording equipment; searches master recordings for needed information.
• Testify in court regarding legal proceeding related to dispatch call(s) received.
• Stays current with knowledge related to public safety by attending professional conferences and in-service education programs, as well as by reviewing information obtained from Department memoranda, staff meetings and professional publications to attain and maintain public safety-related knowledge and skills and determine the impact of developments and change on providing service excellence.
• Demonstrates sensitivity to and understanding of historically minoritized groups and participates in professional development activities to increase cultural competency to enhance equity-minded practices within the county.

OTHER RELATED DUTIES

• May represent the department on task forces, committees, or projects; represents the Sheriff's Office to the public, community organizations, and other government agencies; performs a variety of community outreach activities; may act as a department spokesperson to the media and direct departmental public information efforts.
• May be assigned disaster service worker responsibilities as directed.
• Performs related duties and responsibilities as assigned.

RELATED EXPECTATIONS
The Madera County Sheriff's Office is centered on the philosophy of Problem Oriented Policing. Employees are expected to provide high quality service to the public. As with all employees, Public Safety Dispatchers are expected to make non-enforcement contacts with the public to identify the needs of the community more clearly, and to assist the public in solving community problems.
Employment Standards / Minimum Qualifications

Knowledge of:

• Principles of supervision and training.
• Computer-aided dispatch terminal, two-way radio, computerized mapping system and other computer programs used to research and obtain information.
• Proper operation and care of radio and telephone equipment and operational characteristics of emergency communication system equipment.
• Law enforcement codes, terminology, phonetic alphabet, procedures, and practices.
• Safety policies and safe work practices applicable to the work being performed.
• Local geography, County streets, public buildings, and businesses.
• Operations, services, and activities of a Sheriff's department within the County.
• Methods and procedures used in Sheriff's records management activities and systems.
• Operations, functions, services, and activities of a local law enforcement agency.
• Current local, state, and federal laws, codes, and regulations.
• Disaster preparedness and terrorism response strategies.
• Principles of human behavior and behavior modification strategies and techniques for the purpose of identifying at risk people.
• Principles and practices of sound business communication including proper English usage, grammar, spelling and punctuation.
• Basic principles and practices of organizational improvement and culture change.
• Record keeping and report preparations techniques to ensure department compliance.
• Standard office practices and procedures, and the operations of standard office equipment.

Skill to:

• Use sound judgment and make appropriate decisions in stressful situations and analyze and adapt to new situations quickly.
• Utilize law enforcement computer systems, mobile devices and maintain and calibrate specialized equipment.
• Operate modern office equipment including computer equipment.
• Operate a motor vehicle safely.

Ability to:

• Provide lead supervision and training to Public Safety Dispatchers.
• Receive calls for emergency and non-emergency services, elicit information to assess situations from callers, many of whom are upset, distressed, and not communicating clearly, and determine appropriate equipment and personnel to dispatch.
• Learn to operate and monitor a variety of communications equipment, including radio consoles, telephones and computer systems and related software.
• Broadcast clear, concise, and specific instructions over the radio in a distinct, well-modulated voice.
• Simultaneously listen, enter key information quickly and accurately, and respond during difficult or traumatic situations.
• Recognize signs of danger to people, property and grounds associated with the County, and its surrounding areas.
• Act quickly and calmly in emergencies.
• Gather, assemble, evaluate, and analyze facts and evidence.
• Promote good community relations and build community confidence in the Sheriff's Office.
• Communicate tactfully, respectfully, and effectively with board members, administrators, staff, and the public, both orally and in writing, in a manner consistent with the department's policing and customer service policies.
• Represent the County effectively in dealings with other law enforcement agencies, community and business organizations, the media, and the public.
• Effectively engage and support historically minoritized groups by addressing issues of equity and improving culturally responsive service-oriented practices.
• Develop and maintain an inclusive work environment that fosters diversity, respect, and engagement.
• Interpret, apply, and explain the policies, procedures, laws, codes, and regulations pertaining to assigned programs and functions.
• Meet all pre-employment as well as ongoing requirements pursuant to federal, state, and local legislation.
• Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs.
• Communicate clearly and concisely, both orally and in writing.
• Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.
• Effectively communicate with individuals for whom English is not a primary language.
• Use tact and diplomacy in dealing with sensitive and complex issues, situations and concerned people.
• Operate a computer and use standard business software.

Education and Training Guidelines:

Any combination equivalent to experience and training that would provide the required knowledge, skills, and abilities would be qualifying. A typical way to obtain the knowledge, skills, and abilities would be:

Education/Training:
Graduation from high school or GED equivalent.

Experience:Equivalent of two (2) years of experience as a Public Safety Dispatcher with Madera County.

OR

Four (4) years of dispatching experience in one or more various types of emergency services such as law enforcement, fire department, or emergency medical services (EMS).

Licenses, Certificates and Special Conditions:

• Must be at least 18 years of age.
• Possession of, or ability to obtain, a valid California driver's license and the ability to maintain insurability under the County's vehicle insurance program.
• Possession of, or ability to obtain a POST Public Safety Dispatcher Certificate within one year of hire.
• Successful completion of a POST-approved comprehensive background investigation is required, including a review of employment history, criminal conviction record, psychological examination, credit history, use of intoxicants and/or other controlled substances.
• Applicants must pass a medical and psychological evaluation that includes a review of explicit and implicit bias towards race or ethnicity, gender, nationality, religion, disability, or sexual orientation.

Physical and Psychological DemandsThe physical and psychological demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:
While performing the duties of this job, the employee must maintain POST and department physical fitness requirements necessary to perform the job functions with or without accommodation, such as the ability to walk and operate motor vehicles and equipment. The employee must be able to lift, carry, or drag up to 25 pounds.

Specific vision required for this job include 20/70 uncorrected, correctable to 20/30 and normal color vision. Hearing must be within normal range.

Psychological Demands:
While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work; work on multiple, concurrent tasks; work with frequent interruptions; work under intensive deadlines; and interact with County managers, staff, the public and others encountered in the course of work.

WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employees work primarily under typical office conditions and as needed in an outdoor environment with exposure to noise and outside weather conditions. Work involves potentially dangerous situations and exposure to disturbing or traumatic events. Work involves situations where an employee may encounter persons who may become physically violent or combative.

The employee may be required to travel to locations other than assigned work site and to adjust to work schedule changes and requirements to work extended hours.
Application Process

The application review process will include screening to ensure applications are complete and meet all minimum qualifications. In addition to the application, the applicant is required to complete the Supplemental Questions to further evaluate their education, training and experience relative to the required knowledge, skills and abilities for the position. Applicants must submit answers that are as complete as possible.

Only the most qualified applicants who pass the minimum qualifications review, will be invited to the examination process which may be administered by a written examination, oral interview, or any combination of qualifications appraisal determined by the Department of Human Resources to be appropriate. The Department of Human Resources will make reasonable accommodation in the examination process for disabled applicants. If you have an accommodation request, please indicate such on your application.

Depending upon the number of applicants meeting the minimum qualifications, applicants may be scheduled for one or more of the assessments listed below. Passing score is 70% out of 100%.

THE ASSESSMENT (100%) WILL BE SCHEDULED ON AN AS NEEDED BASIS
To move forward in the application process, you must complete an online application through our website All job postings are also included via the TDD phone at and the 24-hour job line at Please attach a copy of your unofficial transcripts (indicating when degree was awarded), licenses, and certificates to your application or your application may be considered incomplete. Resumes may be uploaded but cannot be used in place of a completed application

For an open recruitment, applicants claiming veteran's preference must submit a copy of their DD-214 form along with the application. Candidates who attain ranking on an eligible list and are involuntarily called to active duty may be considered for eligibility reinstatement upon their return.

PLACEMENT ON THE ELIGIBLE LIST:The Civil Service Commission may limit the number of qualified applicants eligible to participate in the examination process. If two or more candidates have the same total final score on an examination, they shall be ranked in order of their scores in that portion of the examination which has the greatest weight. The names of two or more eligibles having final ratings which are identical shall be grouped on the eligible list as tie names with equal rank for certification and appointment purposes.

Candidates who are successful in all phases of the examination process will be placed on an eligible list, in rank order based on a calculation of their total score from the examination process. The eligible list established by this recruitment will be active for a minimum of six (6) months or one (1) year, unless otherwise determined by the Director pursuant to section 6-4 (b) and may be extended for up to an additional year by the Commission.

PRE-EMPLOYMENT MEDICAL REQUIREMENTS:As a condition of employment with the County of Madera, a candidate must submit to a Tuberculosis (TB) screening, and related follow up testing as necessary. Designated classifications* are also subject to a medical examination, which includes a review of medical history. TB screenings and medical exams are administered by the Madera County Public Health Department and/or health care professional designated by the County.

Designated classifications required to submit to an employment medical examination generally include those that are physical in nature or as may be required by law. If you have any questions about the pre-employment requirements, please contact the Department of Human Resources at or .

ELIGIBILITY FOR EMPLOYMENT:You will be required to submit verification of your identity and citizenship or legal right to work in the United States at the time of and as a condition of an offer of employment.
As a condition of employment, all prospective employees shall be required to be fingerprinted (Live Scan) and/or undergo a background investigation.

EQUAL EMPLOYMENT OPPORTUNITYMadera County does not discriminate on the basis of race, color, religion, sex, gender, gender identity, gender expression, transgender status, national origin, age, disability (physical or mental), medical condition, pregnancy, genetic information, ancestry, marital status, sexual orientation, veteran or military status, political affiliation, or any other basis protected by Federal or State law.

Benefits of employment with the County of Madera include:

• 13 paid holidays per year;
• 1 sick leave day per month (unlimited accrual);
• 2 weeks paid vacation after 1 year, vacation accrual increasing thereafter with years of service (45 days maximum accrual);
• Membership in the California Public Employees' Retirement System (CalPERS), with an enhanced 2.7% @ 55 retirement benefit formula (based on the highest 12 months with the employee paying 8% toward the retirement cost) for those individuals with current or prior qualifying public sector service that establishes eligibility as a "classic member" pursuant to the provisions of California's 2013 Pension Reform Act (Act) and CalPERS Regulations. Individuals with no current or prior qualifying public sector service, and who are defined as new members or new employees under the Act, will be eligible for the 2% @ 62 retirement benefit formula (based on the highest 36-months with the employee paying 7.75% toward the retirement cost);
• County participates in the Public Employees' Retirement System Health Benefit Program and for certain selected health plans, the County pays 95% of health insurance premium for employee and 50% for either two-party or dependent coverage;
• Additional salary increases after 10, 15, and 20 years of service.

01

Please check the box below that best describes the highest level of education that you have completed.
(Please attach unofficial transcripts if applicable.)

• High school diploma or satisfactory completion
• Some college level
• Associate's degree
• Bachelor's degree

02

Please select the number of years of dispatching experience you possess in one or more various types of emergency services such as law enforcement, fire department, or emergency medical services (EMS).

• Two (2) to less than four (4) years' experience
• Four (4) or more years' experience

03

Current Madera County Sheriff's Office (MCSO) employees may be eligible for a monetary award for referring new hires for this classification.If you were recommended to apply for this job by an MCSO employee, include their full name in the field below. Please include one name only as the award is eligible to one employee for each new hire. If you were not referred by a current County employee, enter "N/A".

Required Question