Bilingual Customer Service Specialist - Carmel
1 month ago

Job summary:
The job requires providing high-quality customer service while maintaining solid customer relationships by handling questions and concerns with speed and professionalism.Inbound calls – 90%
- Handle incoming borrower, agent and lender calls at a professional level.
- Accurately compose written information for loan histories.
- Accurately verify, key and/or memo insurance information in relation to all Creditor Placed Insurance. (CPI) product types and CPI cancels.
- Ability to follow up and resolve customer problems or issues.
- Mentor fellow co-workers as requested by supervisor.
Job description
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