HVAC-R Client Manager Associate - Woodridge, United States - AMS Industries

Description

AMS Industries, Inc. is a MEP+ contracting firm serving the commercial, industrial, refrigeration, and nuclear industries (PMT).

With over 60 years of existence, AMS has grown from a small refrigeration contractor with a few employees to a multi-discipline and multi-market MEP+ contractor with more than 500 employees.

We strive to meet our commitments to clients, develop our people, and help improve communities.

Our dedicated team includes HVAC/R service technicians who play an essential role in ensuring the ongoing performance and maintenance of critical systems.

Located out of our beautiful Woodridge, IL facility, the HVAC/R Service Client Manager Mentorship Program is an intensive mentor-protégé management initiative aimed at fostering career development, interpersonal growth, and the development of professional character.

This program is designed to align your career aspirations with the vision and culture of AMS Industries, Inc.

It provides a structured path for motivated individuals to achieve the position of Client Manager, while also nurturing long-term relationships with the aim of becoming mentors to future team members.

As an Associate Client Manager in the HVAC/R Service Client Manager Mentorship Program, you will embark on a comprehensive career development journey.

Your responsibilities in each year of the program are as follows:



Year 1:
Onboarding and Orientation

Complete standard onboarding paperwork and safety training.
Learn about AMS policies and procedures.
Introduction to key staff and equipment.
Basic safety training, including PPE usage.
Begin to understand HVAC systems and equipment.


Year 1:
Safety Training

Complete OSHA 30 online training within the first six months.
Additional safety training as required by the safety department.

Year 1:
Software and Administrative Training
Learn to use Spectrum financial and project management software.
Introduction to Client Relationship Management (CRM) tools.
Familiarize yourself with administrative processes, including proposal templates, estimating spreadsheets, and contract management.
Assist the designated Client Manager in various tasks.
Review technician service tickets and address client follow-ups.
Conduct site visits for equipment information.
Attend client meetings and networking events.
Gain a basic understanding of preventive maintenance agreements.

Year 2:
Safety Training, Software, and Administrative Training
Ongoing safety training as needed.
Software and administrative training as determined by the VP of Operations and your designated Client Manager.
Continue to support the designated Client Manager.
Potentially manage smaller, less complex accounts.
Further your understanding of HVAC systems and preventive maintenance agreements.
Attend industry networking events.

Year 3:
Safety Training and Associate Client Manager Responsibilities
Safety training as necessary.
Continue to support the designated Client Manager.
Begin directly managing client accounts and projects.
Attend client meetings and Prebid job site visits.
Cross-pollinate AMS/CSG service offerings with your account base.

Year 4:
Safety Training and Associate Client Manager Responsibilities
Continue safety training.
Directly manage accounts and projects.
Participate in new building start-ups, chiller overhauls, property condition assessments, and mechanical retrofit projects.
Deepen your technical knowledge and client relationships.
Develop peer partnership with the designated Client Manager.
Assume primary responsibility for your accounts.
Pursue new business opportunities.
Transition accounts from construction to service.
Explore other AMS/CSG service offerings.
Prepare for promotion to Client Manager.

Performance Reviews:
Regular performance reviews every 3-6 months.
Feedback from office and field personnel.
Spot checks with clients.
Ongoing assessment and development of technical and interpersonal skills.

Conclusion of Year 5:
Promotion to Client Manager
Assuming successful completion of the program, promotion to Client Manager.
Continual feedback and mentorship.
Direct reporting to the Director of Client Services.

This program offers a unique opportunity to develop a rewarding career in HVAC/R service management while fostering personal and professional growth.

If you are dedicated, motivated, and eager to learn, this mentorship program will provide the tools and guidance you need to excel in the industry.

AMS Industries, Inc. looks forward to helping you achieve your career goals as a valued member of our team.

Qualifications:
Bachelor's degree in Mechanical Engineering, Construction Management, or related field is preferred. The program may consider candidates with varying level of education.
Mechanical aptitude with a strong interest in the basic understanding of HVAC/R systems and equipment is highly beneficial.
Excellent communication and interpersonal skills.
Exceptional organizational, problem-solving, and decision-making abilities.

If you would like to speak to someone directly, please feel free to contact our Recruitment & Talent Acquisition Manager, Carrie Novak.

DISABILITY
Long-Term Disability Insurance

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