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    Applications Support Specialist - Naperville, United States - Chervon North America

    Chervon North America
    Chervon North America Naperville, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Chervon is one of the world's largest power tool and lawn and garden equipment manufacturers with a rich history of innovation. Chervon's commitment to build a better world by building better tools is evident in the products we manufacture and our green approach to manufacturing. We focus on hand-held portable power tools, stationary bench tools, laser and electronic equipment and outdoor power equipment. With world-class R&D, manufacturing, design, marketing, sales, and service teams throughout the world, we do it all.

    Job Summary:
    The Applications Support Specialist team members occupies a dynamic role focused on providing end-user support and system maintenance across key business applications, including Order Management Systems (OMS), EPM, ERP and Oracle databases. This position requires a blend of technical acumen, customer service excellence, and a deep understanding of these platforms to troubleshoot issues, guide users, and maintain system efficiency.

    Key Responsibilities:

    • Serve as the first point of contact for users experiencing technical difficulties with OMS and Oracle, ensuring timely and effective resolution.
    • Diagnose and resolve technical issues related to OMS operations and Oracle.
    • Liaise with internal teams and external consultants to address complex issues requiring escalated support for Oracle and OMS.
    • Perform routine system checks and maintenance on OMS and Oracle to ensure optimal performance and prevent potential issues.
    • Understanding of data modeling, ETL processes, and familiarity with data warehousing solutions and big data technologies (e.g., Hadoop, Spark).
    • Educate and train users on leveraging OMS and Oracle capabilities to enhance their productivity and system utilization.
    • Develop, maintain, and update comprehensive documentation, including troubleshooting guides, FAQs, and best practices for OMS and Oracle.
    • Build Data Ops pipeline.

    Required Skills and Qualifications:

    • Demonstrated experience in IT support, specifically with Oracle databases, AWS, and Order Management Systems.
    • In-depth knowledge of troubleshooting, configuring, and managing Oracle; understanding Salesforce CRM's functionalities, Data Ops, and operating OMS.
    • Familiarity with OMS workflows, configuration, and system integration.
    • Proficiency in developing SOP (Standard Operation Procedure) and standards.
    • Expertise in Power BI, Python, Java, and SQL.
    • Exceptional communication skills, capable of explaining complex technical issues to a non-technical audience.
    • Bachelor's degree in information technology, Computer Science, or a related field. Certifications in Oracle, Salesforce, or relevant areas are a plus.

    Working Conditions:

    • This role may require shift work, including evenings, weekends, and on-call support to ensure continuous system availability and support coverage.
    • The position offers flexibility with remote and in-office work arrangements, depending on organizational policies and specific project needs.
    • This position may require travel to China or warehouses in the U.S

    Competencies

    • Leadership
    • Teamwork
    • Strategic thinking
    • Business acumen.
    • Personal effectiveness/credibility
    • Communication proficiency
    • Presentation skills
    • Project management


    Supervisory Responsibility
    This position does not have supervisory responsibilities.

    Work Environment
    Chervon North America operates in a casual and fun environment. We offer a very competitive benefits package including health, dental, vision, short/long-term disability, life insurance, 401(k) and a competitive time off program.

    We think Chervon is a great place to work Be part of our new future Better Tools. Better World.

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