Customer Success Manager - New York - Topline Pro

    Topline Pro
    Topline Pro New York

    2 days ago

    $70,000 - $130,000 (USD) per year *
    Description
    Role Summary
    We're looking for a Customer Success Manager to join our fast-growing team and serve as the trusted partner for our small business customers. This is an early-career role where you'll spend most of your day on calls helping business owners adopt our tools, solve problems, and grow their businesses. You'll build relationships, prevent churn, and ensure customers see real value from our platform-all while developing your skills in a supportive, high-energy startup environment.
    What you'll do
    • Make a minimum of 30 customer calls per day, balancing training, proactive outreach, and retention conversations.
    • Build strong, trust-based relationships with small business owners (our "pros").
    • Help customers adopt tools like websites, SEO, ads, and AI features by making them simple and accessible.
    • Drive retention by preventing churn, recovering delinquent accounts, and delivering creative solutions.
    • Manage competing tasks and priorities effectively in a fast-paced, dynamic environment.
    • Capture customer feedback and share it with product, engineering, and support teams.
    What we're looking for
    • 1+ years of early career experience delivering on scoped responsibilities with coaching.
    • Strong verbal communication; confident and comfortable on customer calls.
    • Tech-savvy and able to learn new platforms quickly.
    • Patient and empathetic when working with customers who have low tech familiarity.
    • Strong time management and organizational skills.
    • Growth mindset: open to feedback, eager to improve, and adaptable in a startup setting.
    Who you are
    • A natural relationship builder who enjoys talking with people every day.
    • Someone who thrives in high-energy, fast-changing environments.
    • Comfortable following established guidelines, but quick to ask questions when things are unclear.
    • Able to handle simple tasks independently while seeking support for more complex situations.
    • Excited to grow your skills, learn from experienced peers, and make an impact early in your career.
    Hiring Process
    • Recruiter Screen
    • CX Team Lead Screen
    • Live Role Play
    • Cofounder Screen
    What we offer
    • $65k base salary ($80k OTE) + equity package
    • Full Medical, Dental, and Vision Health Coverage
    • Computer and workspace enhancements
    • 401(k) plan (non-matching)
    • Unlimited vacation, 9 company holidays, including election day, and 1 personal volunteer day a year
    • Company-paid Wellhub membership for fitness and wellness
    • Dinner covered with Uber Eats + a stocked kitchen to keep you fueled
    • Opportunity to take on significant responsibility and ownership in scaling a product that can change the lives of home service pros
    Our Values
    • No Bullsh*t: We create meaningful results for our customers and drive growth for our team-ensuring progress and impact are felt every day. Our focus, both internally and externally, is on delivering genuine value rather than superficial solutions or benefit without purpose.
    • Think Big, Learn Fast: We move quickly, acting on data to uncover insights and solutions. We embrace risks, knowing every experiment fuels growth-even when it doesn't go as planned.
    • One Team, One Dream: We tackle challenges together with creativity, and an open mind-always seeking solutions and embracing fresh ideas to win as a team.
    • Empower Every Voice: We welcome diverse perspectives and bold ideas, creating space for authenticity and respect-because great ideas come from everywhere.
    • Be an Owner: We take responsibility for outcomes, act in the company's best interest, and treat every dollar as our own. We move with urgency, think long-term, and take pride in driving impact.
    • Boom: We take time to celebrate each other's achievements, big and small-at work and in life-because shared success fuels lasting momentum. And we end all team meetings in a "Boom"
    About Topline Pro
    We're building AI powered Shopify for service businesses. We help service pros (e.g., roofers, landscapers, painters, cleaners) acquire direct business, fast. Up and running within minutes using Gen AI, our digital storefront products help pros get discovered, trusted, and booked repeatedly.
    Topline Pro is co-founded by Nick Ornitz (CEO) and Shannon Kay (CPO) with an excellent team of 90+ rockstars with plans to expand more in 2025. We serve thousands of local service businesses and were named as one of the 2023 and 2024 top 50 Tech Companies building for SMBs.
    We're YC-backed and well funded with several years of runway, and we've experienced rapid growth in the past year. We're in a phenomenal position to scale-with the financial foundation, product-market fit, and momentum to go big. You'll be joining at an inflection point-where the groundwork is laid and the path to massive impact is clear.
    * This salary range is an estimation made by beBee
  • Work in company

    Customer Success Manager

    Only for registered members

    We're building a dedicated Customer Success function for a fast-growing FinTech organization and are looking for a Customer Success Manager to help shape it from the ground up. · Own and grow relationships with a portfolio of customers · ...

    New York

    1 month ago

  • Work in company

    Manager of Customer Success

    Only for registered members

    Manager, Customer Success · The Rol · eDealpath is hiring a Manager, Customer Success, to lead and develop a team of Customer Success Managers and own outcomes for a portfolio of strategic customer relationships. You will be responsible for driving retention, growth, and custome ...

    New York $138,000 - $148,000 (USD)

    1 week ago

  • Work in company

    Customer Success Manager

    Only for registered members

    We are looking for people who have a magic combination of domain expertise, enterprise implementation, project management experience, and customer management skills.This role is fully remote based in the Eastern or Central Time Zones · The Customer Success Manager will act as Wor ...

    New York $75,000 - $95,000 (USD) Full time

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    We are looking for a Customer Success Manager in New York to drive success for enterprise customers in the payments and financing space. · Are you a seasoned professional with the maturity and expertise to independently manage C-level enterprise clients? · Own and nurture relatio ...

    New York

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    As a Customer Success Manager within the Customer Success Department, you will play a pivotal role in managing and nurturing relationships with our clients across the US. · ...

    New York $100,000 (USD)

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    +Job summary · We are looking for a Customer Success Manager to help our clients maximize their success with our email marketing solutions.If you have questions about this posting, please contact · ResponsibilitiesManage a book of 50+ clients, ensuring they receive exceptional su ...

    New York

    1 month ago

  • Work in company

    Client Success Manager

    Only for registered members

    We're seeking a strategic Customer Success Manager to join our growing team in New York City.This role offers significant growth potential as we expand our product offerings and attach revenue opportunities to the CS function by year-end. · ...

    New York

    1 month ago

  • Work in company

    Account Success Manager

    Only for registered members

    Location: SoHo, NYC (Hybrid) · Salary: $100K - $120K + Equity · About the Role · We are seeking an experienced Account Success Manager to support and optimize our clients' campaigns, ensuring that they achieve their advertising goals and maximize the potential of their creatives ...

    New York $100,000 - $120,000 (USD)

    1 day ago

  • Work in company

    Customer Success Manager

    Only for registered members

    We're looking for a highly operational, accounting-savvy Implementation & Growth Lead to help scale our product suite.This role sits at the intersection of accounting, · technology,and customer execution-you'll lead end-to-end implementations while helping shape · the systems and ...

    New York

    2 weeks ago

  • Work in company

    Customer Success Manager

    Only for registered members

    Who We Are · At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our peop ...

    New York $41.83 - $46.01 (USD) Full time

    1 week ago

  • Work in company

    Customer Success Manager

    Only for registered members

    We're seeking curious growth minded thinkers to help shape our vision structures and systems playing a key-role as we launch into our ambitious future.We are looking for a Customer Success Manager with a drive for building relationships and finding solutions for our customers. · ...

    New York $70,000 - $100,000 (USD)

    3 weeks ago

  • Work in company

    Customer Success Manager

    Only for registered members

    We're looking for a Customer Success Manager who thrives at the intersection of relationships, problem-solving, and technology. · Medical · Dental · Vision · Retirement, · Pension plan or 401(k) · ...

    New York

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    About Stable · Our mission is to make it simple to headquarter any business on the internet. Today, we provide companies with a business address and a dashboard to manage their physical mail online. Over 10,000+ companies like Gitlab, Glassdoor, and Indiegogo use Stable to automa ...

    New York $70,000 - $110,000 (USD)

    3 hours ago

  • Work in company

    Customer Success Manager

    Only for registered members

    At PitchBook, a Morningstar company, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We're deeply collaborative and thrive on the excitement, energy, and fun that reverberates throughout the company. · Our ...

    New York $70,000 - $130,000 (USD) per year

    3 days ago

  • Work in company

    Customer Success Manager

    Only for registered members

    We are seeking a detail-oriented and motivated Customer Success Manager to manage and grow a large portfolio of corporate clients. · ...

    New York $70,000 - $90,000 (USD) Full time

    1 month ago

  • Work in company

    Manager, Customer Success

    Only for registered members

    The Manager of Customer Success will oversee and drive the effectiveness of our Customer Success Management (CSM) team. · ...

    New York $125,000 - $175,000 (USD)

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    We're hiring a Customer Success Manager to own a high-volume book of business and act as a strategic partner to our customers.This role is ideal for someone who is highly organized, proactive, and comfortable managing multiple client relationships at scale while driving adoption, ...

    New York

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    We're hiring a Customer Success Manager to own relationships with high-volume staffing agency clients and drive measurable hiring outcomes. You'll act as an extension of the agency recruiting team—designing recruitment-marketing strategy, optimizing applicant flow, and translatin ...

    New York

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    We have a unique opportunity for someone to contribute their talents and strengths as a Customer Success Manager for the Investor Engagement Group. · Lead Implementation: Orchestrate the issuer onboarding process for our IR platform. · Drive Adoption: Move beyond basic training t ...

    New York $120,000 - $135,000 (USD) Full time

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    The Customer Success Maanger is responsible for ensuring our customers achieve maximum value from our platform. This role combines relationship management, product expertise, and sales-minded upsell strategy to drive customer retention and increase recurring revenue. You will eng ...

    New York $80,000 - $120,000 (USD)

    1 week ago

  • Work in company

    Customer Success Manager

    Only for registered members

    We are currently seeking a Customer Success Manager to focus on client relationships, analyze and optimize campaign performance, · We help retailers unlock new value to personalize, grow, and monetize their customer experiences by enabling brands and advertisers an entirely new p ...

    New York

    1 month ago

Jobs
>
Customer success manager
>
Jobs for Customer success manager in New York City