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McKinney

    Part-time Insurance Verification Specialist - McKinney, United States - Globe Life

    Globe Life
    Globe Life McKinney, United States

    3 weeks ago

    Default job background
    Part time
    Description
    Job Description:

    Part-time Insurance Verification Specialist - Remote Primary Duties & ResponsibilitiesInsurance Verification Specialist
    The Quality Assurance Department is responsible for verifying life and health insurance applications directly with potential customers. It is a vital part of our Company's New Business and Underwriting process. The information you verify and gather directly relates to determining whether the Company will decline or issue a policy.

    Summary Job Description:
    We're looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail oriented. As a Verification Call Center Representative you'll handle inbound and outbound telephone calls with potential customers and accurately document the information on the appropriate database. You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. Friendly, casual work environment with full-time and part-time positions available.
    Excellent earning potential - hourly wage plus bonus based on performance.

    Primary duties & responsibilities:Daily
    • Maneuver within the Quality Assurance database and conduct appropriate assessments on what additional information or verification is needed
    • Ability to handle inbound/outbound calls to potential customers - verify and document required information to finalize applications for underwriting assessment.
    • Accurately document the information
    • Properly document non-contact attempts within the Quality Assurance Database
    • Be able to properly explain the application process to potential customers
    • Accurately and thoroughly complete additional paperwork when needed
    • Maintain appropriate levels of communication with supervision regarding actions taken within the Quality Assurance database
    • Transfer calls to appropriate department as needed
    • Successfully meet the minimum expectation for departmental key performance indicators (K.P.I's)
    • Reliable and predictable attendance of your assigned shift
    • Ability to work Full-Time and/or Part-Time based on the specific position for which you're applying
    Occasional
    • Be enlisted in special projects that encompass making numerous outbound calls, recording activities requested by/from customers, etc.
    Required Skills
    • Bilingual English and/or Spanish Preferred
    • Minimum typing requirement of 35 wpm
    • Excellent oral and written communication
    • Superior customer service skills required - friendly, efficient, good listener
    • Proficient use of the computer, keyboard functions and Microsoft Office
    • Ability to multi-task
    • Knowledge of medical terminology and spelling a plus
    • Ability to work under pressure
    • Excellent organization and time management skills
    • Must be detail-oriented
    • Have a desire to learn and grow within the Company
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