Program Specialist - Chicago

Only for registered members Chicago, United States

4 days ago

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Job summary

The U4B CommOps Self-Serve team oversees the experience of customers onboarding through U4B's Self-Serve channel.

To engage them effectively, we manage a multi-workstream operation that proactively mitigates friction points across the lifecycle to drive business impact.


Responsibilities

  • Coordinate and lead weekly performance reviews and quality discussions with BPO support sites
  • Transition "scrappy" pilot toolings to scalable / globally standardized solutions
  • Identify operational weaknesses and propose tech enhancements for internal tools to improve cost, quality or efficiency metrics.

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