Description
Job Description
Job Description
About the Role
The Commercial Insurance Client Service Leader is a multi-faceted role with many ways for you to impact the team and help this independent Atlanta agency be successful. This is also a dual role. Your primary focus is team management, but you will also be the Account Executive on a few accounts, in particular complex and key clients.
Duties & Responsibilities
Your role is to lead, manage, and hold the client service team accountable, examples of which include:
- Lead weekly team meetings to discuss strategies for new business and renewals, exchange market insight, etc.
- Ensure the team's needs are met and serve as a subject matter expert and resource on coverage questions, handling escalated issues and problem solving
- Institute metrics to ensure client retention
- Lead employee performance review meetings
Skills & Experience
- Minimum ten (10) years of commercial insurance industry career experience
- Success as an Account Executive with expert knowledge of service standards and insurance programs for upper middle market and risk management sized accounts
- Demonstrated leadership skills, either in a similar team leadership role or as a by product of working in the most senior client service position
Company DescriptionCapstone Search Group is an insurance recruiting firm that offers creative, unique staffing solutions for the insurance industry Our clients include insurance companies, agencies, brokers and intermediaries. Our goal as insurance recruiters is to help insurance organizations identify, attract and retain experienced talent that impacts immediate openings and promotes future growth. We offer Direct Hire (Contingency Search, Engaged/Retained and Recruitment Process Outsourcing [RPO]) and Contract Solutions (long-term contract, 1099 and temp-to-perm). We work nationally with expertise that spans top executives, middle management and technical level positions. We are committed to providing recruiting services of the highest degree of confidentiality, professionalism and integrity.
Company Description
Capstone Search Group is an insurance recruiting firm that offers creative, unique staffing solutions for the insurance industry Our clients include insurance companies, agencies, brokers and intermediaries. Our goal as insurance recruiters is to help insurance organizations identify, attract and retain experienced talent that impacts immediate openings and promotes future growth. We offer Direct Hire (Contingency Search, Engaged/Retained and Recruitment Process Outsourcing [RPO]) and Contract Solutions (long-term contract, 1099 and temp-to-perm). We work nationally with expertise that spans top executives, middle management and technical level positions. We are committed to providing recruiting services of the highest degree of confidentiality, professionalism and integrity.
