One Call Specialist - Charleston, United States - TC Energy LLC

Description

Determined. Imaginative. Curious. If these are some of the ways you describe yourself - we want to learn more about you At TC Energy, we are Energy Problem Solvers - passionate about transitioning North America to cleaner energy while meeting the energy demands of today and tomorrow. If that sounds like a challenge you want to help tackle, we want you to join our team

Application Close Date: May 16, 2024

The Opportunity

Our US Pipeline Safety Compliance team is seeking a One Call Specialist for a team that successfully manages one call tickets. The One Call Specialist is a strategic member of our pipeline safety team. The Specialist will support our commitment to safety, particularly with regards to safely operating our pipelines without injury to people or property while preventing third party damage and enhancing public safety awareness.

What you'll do

The incumbent will be responsible for receiving, accessing and processing excavation notification (one call) tickets utilizing a ticket management internet-based application, as well as other computer-based applications. The One Call Specialist will also communicate with the field and contractors in support of these excavations and route the information properly. There will be a focus on safety, effectiveness, and continuous improvement.

• Interprets and processes one call tickets from receipt through the ticket lifecycle to closure.
• Understands applicable company plans, procedures and other documents necessary to facilitate one call role.
• Utilizes industry best practices and company procedures throughout the one call function.
• Ability to quickly respond to Emergency/High Priority notifications.
• Work effectively with other groups to maintain consistency in work product.
• Supports Damage Prevention efforts and assures the one call role aligns with the other company processes.
• Establish a strong personal working knowledge of work processes, procedures and system logistics.
• Identifies potential issues with processes to help assure timely correction, mitigation and communication to applicable stakeholders if appropriate.
• Provides or coordinates training for field personnel on appropriate processes and/or technologies to be used to ensure accurate one call ticket handling.
• Collaborates with state one call Centers to ensure company facilities are accurately mapped and properly protected.
• Consults maps, files, GIS (Geographic Facility Information System), and other applicable software to verify contractors' line locations.
• Acts as liaison to Field Operations and One Call Centers
• Maintains effective communication with key stakeholders, including Operations, Engineering, Gas Control and Monitoring Center personnel.

Additional responsibilities will be determined by current and future business needs.

Minimum Qualifications

• High school diploma or GED
• Must possess a safety mindset
• Strong technical writing skills.
• Must possess attitude of responsiveness and excellent call-handling and customer service skills
• Demonstrated commitment and sense of urgency to protect people, our communities, and the environment by having an interdependent safety mindset, explicitly meeting applicable regulatory obligations and a continuous focus on incident free operations.
• Must possess the ability to comprehend and interpret data
• Computer experience required - must possess the PC skills and experience to navigate various Windows-based software. Must have ability to learn PC applications such as IRTH, mapping software, etc. and ability to learn company applications such as SAP, etc.
• Ability to accurately interpret geographic media, i.e., maps both paper and electronic
• Must have strong decision making and problem-solving skills, even in the absence of complete information
• Must be able to work productively in a team-based, professional, open office environment
• 15-20% yearly travel possible (Conferences and meetings)

Preferred Qualification

• College degree preferred
• Excavation one call experience is a plus

About our business

TC Energy is a leading energy infrastructure company in North America. We have three complementary businesses of natural gas pipelines, liquids (oil) pipelines, and power generation. Our operations span three countries, seven Canadian provinces, and 34 U.S. states.

TC Energy is an equal opportunity employer.

Learn more

Visit us at and connect with us on our social media channels for our latest news, employee stories, community activities, and other updates.

Thank you for choosing TC Energy in your career search.

* Depending on qualifications, the successful candidate may be offered a position at a more appropriate level and/or ladder.

* Applicants must have legal authorization to work in the country in which the position is based with no restrictions.

* All positions require background screening. Some require criminal and/or credit checks to comply with regulations.

* TC Energy is committed to provide employment opportunities to all qualified individuals, without regard to race, religion, age, sex, color, national origin, sexual orientation, gender identity, veteran status, or disability. Accommodation for applicants with disabilities is available on request during the recruitment process. Applicants with disabilities can request accessible formats or communication supports by contacting