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IT Business Analyst - Franklin, United States - Schneider Electric Norge AS
Description
The Technical Business Analyst will be responsible for supporting strategic and tactical operation of the platform, related processes and workflows, as well as working with user community on an ongoing basis to improve and enhance the CRM platform.
The analyst needs to have firm grasp of CRM best practices to drive and foster greater CRM adoption and to improve internal customer experience on an ongoing basis.
What do you get to do in this position?Manage the collection and implementation of business process requirements for
Work in a cross functional environment with various business groups, IT and end users to identify, document, and communicate business processes.
Maintain and enhance visual layout, workflow rules and business logic layer to streamline and enhance business processes and improve user experience.
Implement and integrate third-party products / applications on the platform.Work with IT and and other 3rd party vendors to maintain smooth operation and performance of the platform.
Coordinate and lead user acceptance tests with the business units and end users against business requirements.
Maintain key system metrics to track trends in usage / adoption and data integrity.
Train end users prepare related documentation (requirements, training materials, process and data flows, use cases, functional design, etc), participate in cross-functional teams, communicate key messages or address critical questions from the user base involving the CRM.
Perform system administrator function of the CRM application. Responsible for maintaining functional areas of contacts / relationship, accounts, opportunities, dashboards and reports.Create and execute queries and reports, maintain user roles, security and profiles.
This job might be for you if:
Excellent verbal and written communication skills required
Excellent interpersonal skills with a demonstrated ability to work in a cross functional team environment required
Strong customer focus, ability to probe customer needs and translate customer requirements into system specifications required
2-5 years of business analyst experience required
Strong business acumen, superb knowledge of business processes and CRM best practice required
2+ years of strong operational experience with preferred
administrator certification a strong plus
Bachelor's degree in business or information systems preferred
Salary Disclosure:
Base salary for this role will be in the $105,000-115,000 range plus yearly bonus. We offer 6% 401K match and very competitive benefits package.
Let us learn about you Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
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Why us?
Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.
€25.7bn global revenue
employees in 100+ countries
45% of revenue from IoT
5% of revenue devoted for R&D
You must submit an online application to be considered for any position with us. This position will be posted until filled
It is the policy of Schneider Electricto provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct
Concerning agencies:
Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
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