Customer Support Representative, Intuit TurboTax - Crow Agency - Working Solutions

Description

We're looking for tech-savvy, people-focused independent contractors to support Intuit TurboTax customers this season. If you love working from home and enjoy real human connection, this role might be perfect for you

**No prior tax experience required to apply. We provide all the education you need to be successful in this role.**

In this role, you will assist customers with software navigation, help customers locate prior returns and amendments, and escalate calls when necessary. You will assist customers via various support channels including phone support with video chat capability and traditional chat support.

Why Become a Working Solutions PRO?

• Work from Home: Ditch the commute and enjoy the comfort of home.
• Flexible Hours: Set your own schedule and work when it's convenient for you.
• Diverse Experience: Expand your skillset across various industries while providing exceptional customer service.
• Supportive Environment: We're here to help every step of the way

Earnings Potential

• Earn up to $0.30/talk minute ($0.31 bilingual Spanish/English) - additional $0.04/minute incentives available
• Contractors on this program who meet or exceed key metrics earn on average the equivalent of $20/hr plus great peak incentives

Skills Needed

• Sincere desire to assist the customer
• Tech savvy and avid computer user
• Ability to multi-task and navigate multiple systems
• Communicate with a friendly tone and professional demeanor

Schedule

• This seasonal contract runs through April 15th (Tax Day)
• Flexible schedule opportunities - you choose your hours
• Program is open 7am and 11pm CST, Monday-Sunday
• Weekday and weekend options

Work Environment Requirements

• Quiet, uninterrupted space
• Organized desk area
• Professional appearance (when on camera)

Technology Requirements

• Personal computer (no tablet)
• Broadband internet connection, recommended at least 10 MBPS
• Wired internet connection (no wi-fi or mobile internet)
• Windows 11 operating system
• Valid antivirus software installed, running and up to date
• USB headset with microphone
• Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple's Boot Camp utility.
• A webcam

*Full PC requirements

Important Information

We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. Contractors must also successfully pass a criminal background check.

Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker's compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor.

Job Types: Full-time, Part-time, Contract, Temporary, Seasonal

Pay: $20.00 per hour

Benefits:

• On-the-job training
• Professional development assistance
• Work from home

Work Location: Remote