- Answer, evaluate, and prioritize requests for assistance from employees experiencing problems with hardware, software, networking, telephony, and other computer related technologies
- Setup and install new desktop and laptop equipment according to our standards ensuring proper installation of cabling, operating systems, and appropriate software
- Resolve the majority of technical issues without additional assistance
- Manage customer expectations through proper communication
- Provide proper follow-through to ensure issues are resolved to satisfaction
- Participate in special projects as assigned by management
- Provide after-hours, on-call emergency support as needed
- Provide support for iPhone, iPad, Android, and other electronic devices
- Document and update installation, configuration, deployment and maintenance procedures
- Promote Information Security within the business
- Install cat5 cabling or Fiber
- Install and maintain IP cameras, able to operator a man lift
- Ability to install all IT hardware
- Must enjoy solving a wide variety of problems on a continual basis
- Skills and experience with the use of technology in a business environment, including exposure to Help Desk support, data communications/networks, and application environments
- Ability to learn new processes and technologies
- Excellent customer service, interpersonal, organizational, and communication skills; ability to work in a fast paced, changing environment
- Knowledge of basic Active Directory administration
- Basic knowledge of TCP/IP, LAN and WAN network topology and design
- Hardware troubleshooting and build experience with HP Desktops
- Able to move PC equipment (monitors, printers, laptops, etc.) as required to complete assigned installation and troubleshooting tasks
- Excellent communication skills (written and verbal)
- Highly self-motivated
- 1st Class customer service skills
- An ability to quickly diagnose and troubleshoot software and hardware issues
- Able to work as a team and also individually
- MCP, CCENT, and A+ Certifications
- HP and Cisco software and hardware experience
- Knowledge of Cisco or other Voice Over IP systems
- Competitive salary
- Comprehensive benefits including health insurance and 401(k)
- Paid Time Off
- An ethical, responsible work culture
- A fun work environment where our teammates feel appreciated
- Outdoor position in all-weather elements (hot/cold, rain/snow)
- PPE Requirement: steel toed boots, safety glasses, hard hat, high visibility clothing, ear plugs
- Job Family
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IT Field Technician - Becker, United States - EMR USA Metal Recycling
Description
IT Field Technician
Becker, MN, USA
Req #815
Tuesday, March 12, 2024
About Us:
EMR is one of the worlds leading metal recycling companies with a history spanning decades. At EMR, our employees are the heart and soul of our organization. We are committed to creating a workplace that prioritizes the well-being and safety of everyone. Our company provides a supportive and inclusive community where everyone's ideas and contributions are valued. We believe in teamwork and collaboration.
Our mission is to provide our customers with efficient and reliable metal recycling services while minimizing the environmental impact of our operations. EMR recycles ten million tons of material annually, everything from beverage cans to aircraft carriers. We work with a wide variety of metals including copper, aluminum, brass, and stainless steel and can recycle it into more than 200 different types of new sustainable raw materials.
EMR offers our team a competitive salary and a comprehensive benefits package, including health insurance, retirement plans with company match, wellbeing benefits, employee assistance program and more. Join us and be a part of a team that puts people first
We are currently looking for a full-time IT Field Technician to assist with metal recycling activities. This position will be based out of our Becker, MN location.
Essential Functions:
Requirements:
Desired Skills and Experience:
WE OFFER:
ENVIRONMENTAL JOB REQUIREMENTS AND WORKING CONDITIONS:
The work environment and physical working characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions:
#LI-Onsite
EMR USA Metal Recycling provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.*E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve lawful workforce.
