- Provides technical support by phone to customers relating to effective use of technologies including computer, mobility, voice, network connectivity, and various software
- Thoroughly documents all work completed into the appropriate call-tracking and incident management systems.
- Routinely utilizes and contributes to the knowledge base and actively promotes utilization to both internal and external
- Ensures appropriate and accurate escalation of incidents that require resolution by other IT groups beyond the Service
- Assist in the on-boarding and training of new employees
- Associate's Degree in Information Systems, Business, or related field, or equivalent experience.
- Basic computer software applications including MS Office products, email, Internet access, and multimedia technology
- Knowledgeable with LAN or WAN networking
- Working knowledge of Windows OS
- Computer hardware components, systems, and peripherals
- PC support background and experience working in a call center / phone support environment
- Good organizational and problem solving skills
- Ability to multitask
- Ability to work in a highly collaborative environment
- Ability to work a flexible schedule including overtime as required
-
Service Desk Manager
2 weeks ago
QData Cedar Rapids, United States contractResponsibilities Work closely with Service Delivery manager/Client to implement technical action items related to the Service desk Develop maintain and Share reports/scorecards dashboards & related to operations & productivity to customer and Internally. Prepare and Present Opera ...
-
Administrative Specialist I
9 hours ago
City of Johnson City Johnson City, United StatesThe City of Johnson City, Tennessee is accepting online applications for an Administrative Specialist I with the Purchasing Department. The position will not be considered until after July 1. The employee performs intermediate skilled clerical work providing office, clerical, and ...
-
Clerk III
2 weeks ago
University of Iowa Iowa City, United StatesUniversity of Iowa Health Care - UI Community Clinics is seeking a 10 0% Clerk III to provide front desk reception duties consisting of checking patients in and out, as well as scheduling clinic appointments. This is a high-volume public contact position requiring multi-tasking ...
-
Collections/Customer Service Clerk
5 days ago
City of Johnson City Johnson City, United StatesThe City of Johnson City, Tennessee is currently accepting online applications for a Collections/Customer Service Clerk in the Finance Department. The employee performs intermediate clerical and technical work in the area of accounting, i.e., collecting monies for the city; issue ...
-
Sioux City Clerk III
6 days ago
University of Iowa Iowa City, United States Full timeUniversity of Iowa Health Care - UI Community Clinics Sioux City Family Med is seeking a 100% Clerk III to provide front desk reception duties consisting of checking patients in and out, as well as scheduling clinic appointments. This is a high-volume public contact position requ ...
-
Front Desk Coordinator
4 weeks ago
The Joint Corp. Johnson City, United States PTFront Desk Coordinator - Johnson City, TN · Johnson City, TN Part Time Are you looking for a company you can grow your career with and advance in? · Are you goal oriented, self-motivated & proactive by nature? · Do you have a passion for health and wellness and love sales? · If ...
-
University of Iowa Iowa City, United States Full timePosition Summary: · This position will provide oversight for data collection and evaluation methods that help the University Counseling Service measure progress towards well-being and mental health priorities. The position will also provide administrative support to area directo ...
-
Opener
6 days ago
Planet Fitness Coralville, United States Full timeJob Summary · The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. · Essential Duties and Responsibilities · Customer Servi ...
-
Guest Service Supervisor
9 hours ago
Drury Hotels Coralville, United States Full timeStarting at $19.00+ per hour Property Location: · 815 1st Avenue - Coralville, Iowa 52241 You belong at Drury Hotels. · Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels ...
-
Guest Service Supervisor
2 weeks ago
Drury Hotels Coralville, United States Full timePay starts at $19+ based on experience Quarterly Bonus 90-Day Raise Family-Sized Benefits Do you have hotel experience and are ready to grow with a great company? Do you have supervisory experience and looking for a change of industry? Apply Today Property Location: · 815 1st Ave ...
-
Clerk III
3 weeks ago
University of Iowa Iowa City, United StatesThe University of Iowa Hospital and Clinics - UI Community Clinics is seeking a 100% Clerk III at our Obstetric & Gynecologic clinic to provide front desk reception duties for checking patients in and out, as well as scheduling clinic appointments. T Clerk, Healthcare, Customer S ...
-
Hotel Guest Service Supervisor
4 weeks ago
Kinseth Hospitality Companies Iowa City, United States Full timeWhat we offer: · Competitive starting wages · Health, Dental, Vision and other benefits available after 60 days · DailyPay · 401k · Paid Training · Paid PTO · Referral program · Discounts at all Kinseth Hotel Corporation hotels and restaurants · SUMMARY · Provides customer servi ...
-
Patient Service Specialist
16 hours ago
Select Medical Iowa City, United StatesOverview · Patient Service Specialist · Iowa City, IA · Job Description · When patients enter our center in Iowa City, we want them to have an exceptional experience - starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the pa ...
-
Clerk III
2 weeks ago
University of Iowa Iowa City, United StatesThe University of Iowa Hospital and Clinics - UI Community Clinics is seeking a 100% Clerk III at our Obstetric & Gynecologic clinic to provide front desk reception duties for checking patients in and out, as well as scheduling clinic appointments. This is a high-volume public co ...
-
Guest Services Associate
3 weeks ago
Earth Fare, Inc Johnson City, United StatesGreets guests upon arrival and make them feel welcome. Administer check-ins and check-outs. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. · Essential Duties & Responsibilities: ...
-
Customer Service Representative
2 weeks ago
Planet Fitness - PF Baseline Fitness Iowa City, United StatesJob Description · Job DescriptionJob Summary (Coralville) · The Customer Service Representative (Coralville) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. ...
-
Clerk III
2 weeks ago
University of Iowa Iowa City, United StatesUniversity of Iowa Health Care - UI Community Clinics is seeking a 100% Clerk III to provide front desk reception duties consisting of checking patients in and out, as well as scheduling clinic appointments. This is a high-volume public contact position requiring multi-tasking sk ...
-
Planet Fitness - PF Baseline Fitness Iowa City, United StatesJob Description · Job DescriptionBenefits:Employee discounts · Flexible schedule · Free uniforms · Job Summary · The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness m ...
-
Customer Service Representative
2 weeks ago
Planet Fitness - PF Baseline Fitness Iowa City, United StatesJob Description · Job DescriptionBenefits:Employee discounts · Flexible schedule · Health insurance · Job Summary · The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitnes ...
-
Customer Service Representative
2 weeks ago
Planet Fitness - PF Baseline Fitness Iowa City, United StatesJob Description · Job DescriptionBenefits:Dental insurance · Employee discounts · Flexible schedule · Free uniforms · Job Summary · The Overnight Closer (Customer Service Representative) will be responsible for creating a positive member experience by providing a superior level o ...
Entry Level Service Desk - Iowa City, United States - C4 Technical Services
Description
Entry Service Desk AnalystLocation: Remote
Service Desk Analyst Summary:
The Service Desk Analyst is a member of the Service Desk team. They are responsible for first level technical support of all supported applications. The will respond to user inquiries regarding incidents with applications, networks, platforms, and servers. In addition, they will answer questions via phone and electronic mail related to the use of supported software and hardware systems. They will escalate to L2 and L3 as appropriate.