Logistics Specialist - Atlanta, United States - AFS Logistics, LLC

Description

Job Description

Job Description

This position can be domiciled in either the Shreveport or Atlanta office.


Purpose/Job Function:
The Logistics Specialist is responsible for building and maintaining customer relationships and coordinating day-to-day tasks to meet client expectations. They effectively provide support for billing, account set up and other operational tasks.


Essential Functions:
Communicate with client, carrier and internal teams to manage and resolve billing and/or rate issues
Manage aspects of account setup including generating web users, EDI, BOL and carrier account numbers
Establish strong relationships with clients, carriers and internal team members
Responsible for daily execution of transportation needs, including tracking and scheduling shipments, communicating status updates with internal team and clients
Identify opportunities and offer recommendations to implement solutions and improve cost efficiency by analyzing client's shipment data
Manage and resolve daily carrier service issues, failures and delays
Perform critical customer service functions, which include daily interface with assigned clients, order building, expediting, load tendering to LTL and TL incumbent carriers and event exception management

Qualification/Requirements:
Strong computer skills with working knowledge of MS

Office Software:
Outlook, Word, and Excel
Ability to effectively communicate verbally and in writing using professional etiquette
Must have strong organizational and "follow-up" skills
Demonstrated ability to work as a team
Ability to provide sound problem solving
Ability to pay excellent attention to detail
Ability to work independently and with minimal guidance
Experience analyzing and interpreting written material and quantitative data to draw conclusions and make recommendations based on that data


Education/Experience:
High School Diploma or GED required
Bachelor's Degree preferred
Minimum of two years' experience in transportation industry
Minimum of one years' experience in a customer service or related environment

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