Case Manager - Long Beach, CA
12 hours ago
Job description
The In-House Case Manager is an on-site Part-Time position responsible for delivering coordinated, patient-centered care exclusively within our clinic. Working directly alongside our in-house clinical team, the In-House Case Manager conducts patient assessments, develops individualized care plans, facilitates access to internal and community resources, and supports continuity of care from intake through discharge.
This role requires a minimum of a Bachelor's degree in a human services or healthcare-related field. The ideal candidate is a compassionate and organized professional who is committed to patient advocacy, skilled at building relationships across disciplines, and thrives in a structured, in-house clinical environment. All work for this position is performed on-site at our clinic location.
Responsibilities:
In-House Patient Assessment & Care Planning:
- Conduct comprehensive biopsychosocial assessments for new and existing in-house clients.
- Identify clinical, social, behavioral, and financial barriers that impact client care within the clinic setting.
- Develop, implement, and regularly update individualized care plans in collaboration with the in-house clinical team.
Monitor client progress on-site and revise care plans based on evolving needs and clinical recommendations.
In-House Care Coordination:
- Serve as the primary in-house point of contact for clients navigating clinic services.
- Coordinate referrals to internal providers, in-house specialists, and ancillary services.
- Facilitate clear communication among in-house clinical team members to ensure integrated, gap-free care.
- Track appointments, follow-up visits, and treatment milestones to maintain continuity of in-house care.
Support transitions of care, including hospital discharges, step-down placements, and community reintegration, coordinated from within the clinic.
Resource Linkage & Advocacy:
- Connect clients and families with community resources, including housing, transportation, financial assistance, food support, and social services.
- Assist clients in understanding and accessing their insurance benefits and prior authorizations.
- Advocate on behalf of clients within the in-house program and with external providers, agencies, and payers.
Maintain a current and organized directory of local and state community resources, accessible to the in-house team.
In-House Documentation & Compliance:
- Maintain accurate, complete, and timely case management documentation in the clinic's electronic health record (EHR).
- Ensure all in-house documentation meets applicable regulatory, accreditation, and payer requirements.
- Prepare case summaries, progress notes, and discharge planning documents as required.
Participate in in-house quality assurance reviews, compliance audits, and performance improvement activities.
In-House Team Collaboration:
- Attend and actively contribute to in-house clinical team meetings, treatment planning conferences, and case reviews.
- Collaborate with in-house clinical staff to identify high-risk clients requiring additional monitoring or intervention.
- Communicate client updates and care plan changes clearly and in a timely manner to relevant in-house team members.
Support new client onboarding and orientation to available in-house clinic services.
Patient & Family Engagement:
- Build and sustain therapeutic, trust-based relationships with clients and their families or support systems.
- Educate clients and families on in-house care plan goals, available services, and expected next steps.
- Address client concerns, barriers, and grievances in a compassionate and timely manner.
Empower clients to actively participate in and advocate for their own in-house care.
Qualifications:
- Bachelor's degree (BA or BS) in Social Work, Psychology, Counseling, Human Services, Sociology, Nursing, Healthcare Administration, or a closely related field
- Minimum 1–2 years of experience in case management, care coordination, social services, or a closely related clinical or human services role
- Availability Required: Monday – Friday: 3:00 PM – 7:00 PM | Saturday & Sunday: 9:00 AM – 3:00 PM
- Demonstrated ability to conduct patient assessments, develop care plans, and connect individuals with community resources within an in-house clinical setting
- Experience working with diverse client populations across varying backgrounds and needs
- Comfortable working in a structured, in-house, on-site environment
- Experience in behavioral health, substance use treatment, primary care, or specialty clinical settings
- Proficiency with electronic health records (EHR) and standard clinical documentation platforms
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