Sales Associate - Hunker, United States - 7-Eleven, Inc.

Description

Turnpike access is not necessary for postion. The plaza is located at 734 New Stanton plaza road Hunker PA The phone number at the store is The Sales Associate/Customer Service Representative is responsible for providing prompt, efficient, effective, safe and courteous quality service to the customer. These objectives are obtained through quality customer service, merchandise handling, cleaning, maintenance, safety, security and other general duties as assigned. This is an hourly non-exempt part-time position reporting directly to the Facility Manager.

Responsibilities & Duties:Responsibilities include the following: (Other duties may be assigned.)

• Providing excellent customer service to all customers.
• Maintaining a neat personal appearance in accordance with Company Uniform and Personal Appearance Policy.
• Using suggestive selling techniques.
• Reacting to and reporting customer complaints tactfully and promptly.
• Following Company policy and procedure and all laws governing restricted beverage and tobacco sales.
• Following all credit card, money order and check cashing policies.
• Performing service transactions in accordance with Company policy such as alcoholic beverage and tobacco sales; lottery sales and redemptions; vendor coupon redemptions; Company approved credit card charges, etc.
• Following all Company policies related to safety & security and EEO.
• Looking for and eliminating safety hazards; reporting unsafe acts or conditions to management.
• Preparing required accident/incident reports; immediately reporting such activity to the Facility Manager.
• Operating cash register and all point-of-sale equipment efficiently.
• Preparing shift reports and other reports required by management.

Qualifications:

• To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Essential functions are fundamental job duties that an employee must be willing and able to perform with or without reasonable accommodation. Due to the small number of employees on duty, frequently one working alone and the substantial repetitiveness of most duties, the full description of duties are required in the course of a typical work shift. For these reasons, all of the duties and functions are considered essential to each individual position.
• Education and Experience: High school diploma or general education degree (GED) is preferred or equivalent experience. Previous customer service experience desired.
• Language Skills: Ability to read and interpret documents such as rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and to speak effectively before customers and employees.
• Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job the employee is regularly required to stand and walk. The employee is occasionally required to climb or balance on a ladder and/or stool, kneel or crouch when stocking and cleaning shelves. The employee must occasionally lift or carry up to 50 pounds; push or pull up to 128 pounds.

Core Competencies:

• Interpersonal Relations – Establishes rapport with others at all organizational levels; shows respect for others; considers and responds to the needs, feelings, and capabilities of others; establishes and maintains an open dialogue with others; works with others in a healthy and productive way.
• Customer Service/Teamwork – Is dedicated to internal and external customer service; committed to the Sunoco's customer service standards, regardless of position; is able to work independently or as part of a dynamic team.
• Communication – Oral and written communication expresses ideas and facts in a clear and understandable manner appropriate for the individual or group; listens to and comprehends what others are saying.
• Self-Management – Assesses own skills and abilities and identifies areas for improvement; willingly accepts constructive feedback; can work independently, or as part of a dynamic team; can successfully handle multiple tasks.
• Personal Integrity and Professional Conduct – Demonstrates dependability, honesty, integrity, trustworthiness, and credibility; models appropriate professional behaviour; accepts responsibilities for own actions; maintains confidentiality; upholds ethical standards.
• Adaptability – Adjusts, modifies own behaviour, remains flexible in response to changing situations and environments, new or rapidly changing information, and unexpected obstacles; maintains high performance, emotional composure, objectivity, and balanced perspective under pressure and shifting priorities.

Job Responsibilities:

• The above statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job.
• This document should not be considered a fully detailed description of all the work requirements of the positions.
• Other duties may be assigned that are not listed in the above description and Sunoco may change the specific job duties with or without prior notice based on the needs of the organization.

For more than 125 years, the Sunoco brand has been synonymous with quality and excellence. That rich heritage sets the stage for our culture of success today. And it will continue to guide our growth well into the future.