Sales Consultant - Louisville, United States - Rodes For Him | For Her
Description
Rodes is looking for a part-time/full-time personal stylist and sales professional to assist customers at our retail store in Louisville, KY. Rodes is a stand-alone store selling the world's leading luxury clothing and accessory brands.
Responsibilities
● Warmly greets customers, giving full attention to the customer, establishing rapport and helpfulness. Provides exceptional customer service including assessing customer needs and wants, quality standards for service, and evaluating customer satisfaction.
● Develops one-on-one relationships with customers; promptly and professionally contacts customers to follow up on orders, issues, or inform about trunk shows and special events.
● Resolves customer issues in collaboration with leadership.
● Works collaboratively with team members and leadership to achieve sales goals and provide the highest quality customer experience.
● Maintains exceptional product knowledge of vendors, products, and services. Strong working knowledge of the principles and methods for showing, promoting, and selling luxury goods including product demonstration, garment fit and alternations, suggestive selling, and wardrobing.
● Uses customer-focused selling skills, add-on selling, closing skills, and other sales generating skills.
● Maintains accurate records of customers, special orders, and product information.
● Performs other duties as assigned.
Qualifications
● Warm, hospitality-driven service ethics.
● Previous experience in sales at an upscale, specialty, or luxury retailer, in hospitality/country club, or service industry.
● Excellent oral and written communication skills including an excellent understanding of English. Effectively communicate with a diverse population of ages and backgrounds.
● Self-starter, strong intrinsic motivation, is challenged to succeed and delight the customer at the same time.
● Ability to generate own sales leads.
● Professional appearance and demeanor.
● Perform basic math skills; including addition, multiply, divide, and calculate percentiles.
● Familiarity with point-of-sale operations.
● Coordinate multiple tasks simultaneously.