Operations Manager - Miami - Bebonia

    Bebonia
    Bebonia Miami

    3 hours ago

    Default job background
    Manufacturing / Mechanical
    Description

    E-commerce Operations Manager

    Role Description:

    As an Ecommerce Operations Manager, you will be the driving force behind our day-to-day operations. Working partially remotely, you'll oversee our Shopify-based online store, manage our relationship with our external 3PL warehouse, and coordinate with our small team handling marketing, listings, and customer support.

    Key Responsibilities:

    • Translate high-level business goals into clear, actionable plans.
    • Set company-wide goals and ensure all teams are aligned and accountable.
    • Monitor and drive key performance metrics across departments.
    • Oversee the Customer Service team to improve CSAT scores and reduce response times.
    • Optimize helpdesk software (e.g., Gorgias, Zendesk) to enhance efficiency.
    • Develop and execute strategies to increase customer retention and loyalty.
    • Manage and optimize our existing tech stack to improve inventory and order fulfillment efficiency.
    • Collaborate with 3PL partners and warehouse teams to ensure smooth fulfillment operations.
    • Ensure seamless coordination between marketing, sales, and supply chain to prevent inventory issues.
    • Work with the Marketing team to ensure campaigns align with overall company goals.
    • Develop a system to accurately track and analyze Customer Acquisition Cost (CAC) and Lifetime Value (LTV), helping us gain a clearer understanding of our business economics and inform strategic decision-making.
    • Continuously monitor and optimize the online store's conversion rates by identifying bottlenecks, testing improvements, and implementing strategies to enhance the user experience and drive more sales.
    • Optimize website, CRM, and eCommerce platforms for growth.
    • Work with Finance to monitor P&L, budgets, and forecasting to ensure profitability.
    • Optimize operational expenses while maintaining high-quality customer experiences.
    • Ensure accurate reporting and data-driven decision-making across teams.
    • Lead weekly leadership meetings to track progress on company initiatives.
    • Establish and enforce KPIs for each department (Customer Service, Marketing, Fulfillment, Finance).
    • Improve cross-department collaboration by implementing structured communication processes.
    • Identify operational bottlenecks and implement scalable solutions proactively.
    • Ensure compliance with eCommerce best practices and industry regulations.
    • Troubleshoot critical business challenges and provide data-driven solutions.

    About Bebonia:

    Bebonia is a fast-growing brand specializing in high-quality hair extensions. Founded in 2017, we have built a loyal customer base by offering premium products and exceptional service. Our team is dedicated to innovation, efficiency, and customer satisfaction. Learn more about us at https://www.bebonia.com/.

    Culture:

    Our culture is fast-paced, collaborative, and rooted in a strong entrepreneurial spirit. We value accountability, problem-solving, and continuous improvement. We empower our team to take ownership of their roles and drive meaningful impact.

    Requirements:

    • Proven experience as an Ecommerce Operations Manager or similar role in a high-growth eCommerce company.
    • Strong leadership, project management, and problem-solving skills.
    • Ability to execute vision and hold teams accountable for performance.
    • Experience in eCommerce, retail, beauty, or hair industry (preferred).
    • Data-driven mindset with experience using KPIs, dashboards, and financial reporting.
    • Excellent communication, organization, and decision-making skills.
    • Familiarity with Shopify and eCommerce operations best practices.

    Why Join Bebonia?

    Work directly with the Founder to scale an exciting brand.

    A high-impact role where you can make a real difference.

    A culture of innovation, speed, and accountability.

    Competitive salary + performance-based incentives.

  • Quality Custom Distribution

    Operations Manager

    4 days ago

    Quality Custom Distribution Miami

    Drive Your Career Forward: The Operations Manager Role · About Us · Established in 2006, Quality Custom Distribution (QCD) is a division of Golden State Foods. We provide custom distribution services to iconic customers across the United States. · We are headquartered in Frisco, ...

  • Bebonia

    Operations Manager

    5 days ago

    Bebonia Miami

    E-commerce Operations Manager – Bebonia · Be a key player in our fast-paced, collaborative environment. We're a high-growth brand specializing in high-quality hair extensions. · About the Role · You will oversee our Shopify-based online store, manage our relationship with our ext ...

  • Ascendo Resources

    Operations Manager

    2 days ago

    Ascendo Resources Miami

    Operations Manager Job Description · We are seeking an experienced Operations Manager to oversee and streamline various client service functions across multiple custodial platforms. This role involves managing account openings, asset movements, compliance checks, and overall oper ...

  • Crunch Fitness - CR Holdings

    Operations Manager

    3 days ago

    Crunch Fitness - CR Holdings Miami Full time

    Job Description · Job Description · Operations Manager - Doral Club · Here We GROW Again  Are you a potential Operations Manager and ready to leave average in the past?  Be a part of one of the greatest growth stories ever told in the fitness industry. With 80+ locations currentl ...

  • Quality Custom Distribution

    Operations Manager

    4 days ago

    Quality Custom Distribution Miami

    Operations Manager Job Summary · We are seeking an experienced Operations Manager to oversee our warehouse and transportation operations. This is a key role that will be responsible for planning, implementing, and monitoring day-to-day operations to meet our quality, efficiency, ...

  • Summit Restoration LLC

    Operations Manager

    5 days ago

    Summit Restoration LLC Miami Full time

    Job Description · Job Description · Operations Manager (Property Mitigation and Restoration) · (ENTRY LEVEL) · Requirements: · Minimum 1 year of experience in a related industry (mitigation, restoration, construction, or insurance claims). · Bilingual: Spanish / English (Mandator ...

  • Ascendo Resources

    Operations Manager

    1 day ago

    Ascendo Resources Miami

    Job Description: · Operations Manager · We are seeking an experienced Operations Manager to lead and optimize various client service functions across multiple custodial platforms. · This role involves managing account openings, asset movements, compliance checks, and overall oper ...

  • Summit Restoration LLC

    Operations Manager

    3 days ago

    Summit Restoration LLC Miami Full time

    Job Description · Job Description · About Us · Summit Restoration is a fast-growing water damage restoration company dedicated to helping homeowners and businesses recover quickly from property damage. We are looking for a highly organized and customerfocused individual to join o ...

  • EbreGroup

    Operations Manager

    1 day ago

    EbreGroup Miami

    We are seeking a highly organized and results-driven Operations Manager to oversee daily activities and ensure that our business operations run smoothly and efficiently. The Operations Manager will be responsible for managing processes, improving operational systems, and collabor ...

  • Bebonia

    Operations Manager

    8 hours ago

    Bebonia Miami

    Ecommerce Operations Manager – Bebonia · Job Type: Part-Time, Location: Hybrid Remote / Miami, FL · About Bebonia: · Bebonia is a fast-growing brand specializing in high-quality hair extensions. Founded in 2017, we have built a loyal customer base by offering premium products and ...

  • Sparrow Italia Miami

    Operations Manager

    6 days ago

    Sparrow Italia Miami Miami Full time

    Job Description · Job Description · The Noble 33 Hospitality and lifestyle company is seeking an Operations Manager for Sparrow Italia - MIAMI, it's NEW LOCATION · Sparrow Italia is a modern Italian restaurant from Noble 33, featuring an expansive menu consisting of comforting It ...

  • Upward On

    Operations Manager

    1 week ago

    Upward On Miami Full time

    Job Description · Job Description · About the OpportunityThis is an opportunity for an Operations Manager to be the driving force behind our client's team, with efficiency, organization, and growth. As the team lead's right-hand person, you'll manage all business operations, ensu ...

  • Nation Security Services, LLC

    Operations Manager

    2 days ago

    Nation Security Services, LLC Miami Full time

    Job Description · Job Description About UsAt Nation Security, we are a team of passionate professionals committed to delivering top-tier private security services. With a reputation for innovation, agility, and unwavering dedication to client satisfaction, we provide comprehensiv ...

  • Prestige Services Corp

    Operation Manager

    2 days ago

    Prestige Services Corp Miami

    Job Description · We are seeking a reliable individual with excellent interpersonal skills to join our team in the fitness industry. The ideal candidate will possess a proactive and dynamic approach, ensuring effective collaboration and high-quality results. · Key Responsibilitie ...

  • Dept Off Street Parking

    Manager of Operations

    1 week ago

    Dept Off Street Parking Miami Full time

    Job Description · Job Description · JOB OPENING · OPERATIONS MANAGER - METER SHOP · EXEMPT FULL-TIME FLEXIBLE SCHEDULE · SALARY RANGE: $62,000 - $89,380 · REQUIREMENTS: · Requires extensive knowledge of the basic principal practices, and techniques of traffic and parking regulati ...

  • Wix

    Revenue Operations Manager

    1 week ago

    Wix Miami Full time

    Job Description · Job Description · Job Description · As a Revenue Operations Manager, you'll be at the heart of our Sales & AM guild, driving efficiency and growth. You will be instrumental in developing and managing core RevOps processes to optimize our sales operations and rev ...

  • ImmigrationJobs

    Legal Operations Manager

    1 week ago

    ImmigrationJobs Miami

    **Mission Driven Immigration Law Firm** · We are GF Immigration Law - Abogada Julia, one of the largest humanitarian immigration law firms in the US. Our mission is to aid undocumented human trafficking victims in obtaining legal status and paving a path to legal residency. · Key ...

  • Ascendo Resources

    Branch Operations Manager

    4 days ago

    Ascendo Resources Miami

    Branch Operations Manager · We are seeking a highly skilled and experienced Branch Operations Manager to oversee our day-to-day operations. · Key Responsibilities: · Review and Approve New Account Openings · Verify Client Financials and Investment Objectives · Escalate Client and ...

  • Hire Integrated

    Operations Performance Manager

    3 days ago

    Hire Integrated Miami-Dade County

    Job Overview · A results-driven Senior Operations Leader is needed to drive performance across multiple departments. This role requires leveraging data to achieve tangible results, building systems and teams that exceed client expectations, and putting people and integrity first. ...

  • Ascendo Resources

    Senior Operations Manager

    19 hours ago

    Ascendo Resources Miami

    Ascendo Resources presents a premier leadership opportunity in the fast-paced financial services sector. · Job Summary · A seasoned operations professional with deep industry experience and strong command of compliance, client servicing, and multi-platform financial operations is ...

Jobs
>
Miami
>
Operations manager