IT Support Specialist - Arlington, United States - Kerecis Limited

Description

The IT Support Specialist supports the IT needs of staff, addressing issues through the company's IT ticket system. This role reports to the Information Technology Manager and is located in the Arlington office. This is a full-time position.
Essential Functions
Provide IT support to staff
Help monitor the IT Support inbox and ticketing system
Build sustainable relationships and trust with staff by handling questions and concerns with speed and professionalism
Provide accurate, valid and complete information by using the right resources
Develop and update IT instructions
Identify new processes, techniques and procedures to upgrade and enhance services
Help onboard new staff
Set up accounts, computers and IT equipment for new staff
Secondary Functions
Help manage the company's IT systems
Set up accounts and computers for new staff
Develop strategies and recommend policies that govern delivery of customer support services throughout the organization
Evaluate the effectiveness of existing applications, trends and patterns in customer usage and systemic problems
Handle miscellaneous tasks as assigned
Requirements
Competencies
Strong phone handling skills and active listening
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively
A knack for problem-solving

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time. Kerecis is an equal opportunity employer.

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