Patient Coordinator - Elk Grove - VSP Ventures Optometric Solutions LLC

    VSP Ventures Optometric Solutions LLC
    VSP Ventures Optometric Solutions LLC Elk Grove

    4 hours ago

    $42,000 - $65,000 (USD) per year *
    Description
    Compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law.

    As a part of the compensation package, this role may include eligible incentives, bonuses, and/or commission dependent on the role.

    For more information regarding VSP Vision benefits, please click here.
    General Summary
    The primary role is to provide high-quality patient experience by welcoming and communicating with patients and creating an efficient patient flow, and flawless patient transition throughout the eye care experience
    Essential Functions
    Prioritize a high level of patient satisfaction for all patients of the practice by warmly greeting patients upon entering, and completing the check-in and check-out process
    Work collectively with staff, doctors, and patients by documenting patient information, updating records, and collecting patient payments
    Answer and triage patient correspondences received via telephone, email, and fax; respond to inquiries in a timely fashion
    Maintain patient records/files to ensure accurate record keeping, security, and confidentiality of files
    Coordinate scheduling of patient appointments necessary to maintain patient flow, confirm all patients, and prepare charts for scheduled patients
    Perform confidential administrative functions such as assembling reports, records release, and transmitting patient information to outside agencies
    Responsible for keeping an organized front desk and front entry at all times
    Work on special projects, cross-train in different departments, and perform other related duties as assigned or requested.
    Job Specifications

    Typically has the following skills or abilities:
    One to two years of administrative experience with at least one year providing administrative support
    Demonstrated ability to successfully perform multiple tasks in a fast-paced environment
    Working knowledge of MS Office package
    Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
    Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
    Excellent interpersonal and rapport-building skills
    Ability to ask appropriate and relevant questions to identify customer needs
    Proven problem-solving, negotiations, and decision-making skills
    Ability to use appropriate discretion and judgment in applying customer/call handling guidelines
    Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment
    Working Conditions
    The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

    The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification.

    It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

    #LI-ONSITE
    #LI-VENTURES

    VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability, or protected veteran status.

    We maintain a drug-free workplace and perform pre-employment substance abuse testing.

    Unincorporated LA County Residents:

    Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

    * This salary range is an estimation made by beBee
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