Field Support Technician - Englewood, United States - Macrosoft

    Macrosoft
    Macrosoft Englewood, United States

    1 month ago

    Default job background
    Telecommunications
    Description

    Job title: Field Support Technician

    Location: Englewood, CO

    Duration: 36 months

    Job Description:

    This is a Field Support position with daily driving to various retail locations of the client using the candidates personal vehicle with IRS mileage reimbursement rates.

    Job Responsibilities:

    Responsible for incident management and technical support of Company-Owned and Authorized Reseller Stores.

    Technical Support activities include but are not limited to:

    o Desktop, printer, in-store VoIP, wired/wireless/data network, point of sale.

    o Specialty computing devices and related hardware

    o Signature Capture devices, Receipt Printers, Scanners

    o Self-Service Payment Kiosks

    o Video Presentation Monitors and associated network devices

    o Security Systems (Cameras and Security Desktop PC)

    Tier 2 support for Networking Devices including but not limited to

    o Routers and switches

    o Wireless Access Points

    o Wireless Networks

    o Experience in LAN/WAN topology, including wired and wireless networks

    o Experience with use of network troubleshooting techniques (DOS commands, network software application, etc.)

    o Advanced Troubleshooting of network cabling topology utilizing DOS commands.