Customer Service Representative - Martinsburg

Only for registered members Martinsburg, United States

1 week ago

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Job summary

We are seeking dependable and service-driven individuals to join a leading financial institution as Member Service Representatives (MSRs). As an MSR, you will play a crucial role in providing empathetic, professional, and solution-oriented support to members through inbound calls.

Responsibilities

  • Handle inbound calls and assist members with account servicing needs
  • Navigate multiple systems to research and resolve account concerns
  • Provide exceptional customer service and support
  • Maintain accurate documentation and follow compliance procedures

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