Senior Client Advocate - Atlanta - Popmenu

    Popmenu
    Popmenu Atlanta

    1 week ago

    Description
    Who We Are:Popmenu is a fast-growing restaurant technology company transforming how restaurants attract, engage, and serve their guests. Founded in 2016 and now serving approximately 12,000 locations worldwide, we pioneered a dynamic menu experience that converts more browsers into customers and replaces multiple standalone marketing tools with one integrated platform. A 4-time Deloitte Fast 500 category winner, Popmenu builds front-end SaaS solutions that help restaurants grow.

    As a Senior Client Advocate, you play a key role in helping our customers realize ongoing value from the Popmenu platform. You will partner closely with clients who have expressed interest in canceling to understand their goals, address concerns, and guide them toward solutions that support long-term success.

    This role is rooted in relationship-building, problem-solving, and advocacy. Your work directly contributes to customer satisfaction, retention, and overall business growth.

    What's on Your Plate:

    • Partner with every customer who initiates the cancellation process through timely, thoughtful outreach.
    • Understand the "why" behind cancellation requests and address concerns with clarity and care.
    • Navigate complex or escalated situations with confidence and professionalism.
    • De-escalate challenges while preserving strong, long-term customer relationships.
    • Recommend tailored solutions, offers, or resources that help customers achieve success.
    • Clearly communicate the value of Popmenu's products and services in a way that resonates with each client.
    • Educate customers on platform features, best practices, and opportunities for growth.
    • Address misconceptions and ensure customers are equipped to get the most from Popmenu.
    • Take ownership of retention outcomes and key performance metrics.
    • Act like an owner by driving customer loyalty, adoption, and long-term success.

    Requirements

    What You Bring to the Table

    • Strong interpersonal and relationship-building skills with clear, confident verbal and written communication.
    • Ability to manage difficult conversations with empathy while guiding customers toward positive outcomes.
    • A proactive, self-driven mindset with comfort operating in a fast-paced, evolving environment.
    • Experience managing renewal, retention, or churn-related conversations in a subscription-based model.
    • Proven ability to stay organized, prioritize effectively, and manage multiple workstreams.
    • Curiosity and a passion for learning—about our product, our customers, and their businesses.
    • Experience supporting product adoption or rollouts; restaurant industry experience is a plus.
    • 3+ years of experience in a customer-facing role preferred.

    Benefits

    What We're Serving:

    Genuine Core Values: We asked our employees what's most important to them in the workplace and carefully sculpted our 4 core values to truly represent our company culture. On a quarterly basis, peers recognize each other for exemplifying our values with what we call "Super Booms".

    Giving Back: In addition to our larger partners such as the Giving Kitchen, our culture champions (aka "Super Boom" winners) pick a cause they are passionate about, and we make a donation in their name.

    Visible Growth and Development: There is no way to avoid personal growth in a start-up We keep innovating and improving and our team members keep growing as well.

    Company Ownership: When we say, "Act Like an Owner", we put our money where our mouth is Every single team member receives meaningful company equity options because we recognize that every role is important for our success.

    Benefits for the Whole Family: Along with the typical medical, dental, vision, 401K benefits, we've got your furry family members covered with our Wagmo Wellness Plan.

  • Work in company

    Client Advocate

    Only for registered members

    +Job summary · Join Bader Law: Where Integrity Meets Impact · At Bader Law, we are more than a personal injury firm — we are advocates for the injured.Based in Atlanta, GA, our mission is to provide exceptional legal representation while empowering our clients to recover physical ...

    Atlanta

    1 week ago

  • Work in company

    Client Advocate

    Only for registered members

    The Client Advocate is responsible for managing client relationships and ensuring a seamless client experience. · ...

    Atlanta

    1 month ago

  • Work in company

    Associate Client Advocate

    Only for registered members

    The Associate Client Advocate (ACA) is responsible for supporting client relationships strategy development execution at the insurance program level. · The primary responsibility of the Associate Client Advocate is to provide an exceptional client experience direct client engagem ...

    Atlanta

    1 month ago

  • Work in company

    Senior Client Advocate

    Only for registered members

    +This is a Hybrid position with flexibility to work virtually or from our office in Atlanta. · Aon shapes decisions for better outcomes. · +Support broking teams in servicing reinsurance clients. · Develop innovative solutions for clients. · Lead consulting projects and provide s ...

    Atlanta $65,000 - $90,000 (USD)

    3 weeks ago

  • Work in company

    Associate Client Advocate

    Only for registered members

    The Associate Client Advocate (ACA) provides an exceptional client experience through direct engagement and retention of that business. The ACA supports client relationships, strategy development, and execution at the insurance program level. · Retains existing book of business, ...

    Atlanta, GA, United States

    1 week ago

  • Work in company

    Associate Client Advocate

    Only for registered members

    The Associate Client Advocate (ACA) is responsible for supporting client relationships and strategy development at the insurance program level. · Retains existing book of business, develops and strengthens client relationshipsIdentifies engages integrates delivery of all WTW inte ...

    Atlanta, GA

    1 month ago

  • Work in company

    Senior Client Advocate

    Only for registered members

    As a Senior Client Advocate, you play a key role in helping our customers realize ongoing value from the Popmenu platform. · This role is rooted in relationship-building, problem-solving, and advocacy. · ...

    Atlanta, Georgia, United States

    1 week ago

  • Work in company

    Senior Client Advocate

    Only for registered members

    We are a fast-growing restaurant technology company transforming how restaurants attract, engage and serve their guests. · ...

    Atlanta

    3 weeks ago

  • Work in company

    Senior Client Advocate

    Only for registered members

    +You play a key role in helping our customers realize ongoing value from the Popmenu platform. · +Partner with every customer who initiates the cancellation process through timely, thoughtful outreach. · ,valid_job:1}{ ...

    Atlanta

    3 weeks ago

  • Work in company

    Senior Client Advocate

    Only for registered members

    +Job summary · Somos una empresa de tecnología para restaurantes que busca un Senior Client Advocate para ayudar a nuestros clientes a aprovechar al máximo nuestra plataforma. +Participar con los clientes que inician el proceso de cancelación. · Comprender las razones detrás de l ...

    Atlanta

    2 weeks ago

  • Work in company

    Client Advocate

    Only for registered members

    We are a purpose-driven firm that values integrity, teamwork, and excellence in everything we do. We believe that you deserve the best—and that starts with our team. · ...

    Atlanta Full time

    1 week ago

  • Work in company

    Senior Client Advocate

    Only for registered members

    This is a Hybrid position with the flexibility to work both virtually and from our office in Atlanta GA. · Aon is in the business of better decisions. · As part of an industry-leading team you will help empower results for our clients by delivering innovative and effective soluti ...

    Atlanta $65,000 - $90,000 (USD) Full time

    3 weeks ago

  • Work in company

    Client Services Advocate

    Only for registered members

    The role of Client Services Advocate at 5Q involves maintaining proper operating and performance levels for all services provided to clients. This includes ensuring operational procedures are documented and executed smoothly to meet client expectations. · Primary ticket owner for ...

    Sandy Springs, GA

    1 day ago

  • Work in company

    Senior Client Advocate

    Only for registered members

    We shape decisions for the better to protect and enrich lives worldwide. · Aon is united through trust as one inclusive diverse team passionate about helping colleagues clients succeed. · Help empower results for our clients delivering innovative solutions. · ...

    Atlanta, GA

    3 weeks ago

  • Work in company

    Client Experience Advocate

    Only for registered members

    In an increasingly complex world where people are starving for someone they can trust, we stand for something simple: always put the client first. We do well by doing good for those we serve. · Deliver an exceptional first impression through professional, friendly, and timely com ...

    Alpharetta $40,000 - $65,000 (USD)

    3 weeks ago

  • Work in company

    Client Experience Advocate

    Only for registered members

    We stand for something simple: always put the client first. · ...

    Alpharetta, GA

    1 month ago

  • Work in company

    Employee Benefits Client Advocate

    Only for registered members

    The Client Advocate works in the Benefits Support Center handling contacts while offering to support, assist and educate clients' employees in the selection of their employee benefit options. · Personalized service for each contact providing client's employees with education, gui ...

    Woodstock Full time

    1 month ago

  • Work in company

    Employee Benefits Client Advocate

    Only for registered members

    The Client Advocate works in the Benefits Support Center handling contacts while offering to support, assist, · and educate a client's employees in the selection of their employee benefit options. ...

    Woodstock, GA

    1 month ago

  • Work in company

    Travel MRI Technologist

    Health Advocates Network - Allied

    Health Advocates Network - Allied is seeking a travel MRI Technologist for a travel job in Atlanta, Georgia. · ...

    Atlanta Freelance

    21 hours ago

  • Work in company

    Travel CT Tech in Atlanta, GA

    Only for registered members

    AlliedTravelCareers is working with Health Advocates Network to find a qualified CT Tech in Atlanta, Georgia. · ...

    Atlanta

    3 weeks ago

  • Work in company

    Travel Surgical Technologist

    Health Advocates Network - Allied

    Health Advocates Network - Allied is seeking a travel Surgical Technologist for a travel job in Atlanta, Georgia. · Surgical Tech experience required. · ...

    Atlanta Freelance

    1 week ago

Jobs
>
Senior client advocate
>
Jobs for Senior client advocate in Atlanta