General Manager - Elizabethtown - Malibu Jack's

    Malibu Jack's
    Malibu Jack's Elizabethtown

    1 week ago

    Description

    Overview

    At Malibu Jack's, we offer exciting career opportunities for passionate individuals committed to providing entertainment and fun to our guests. Our vision is to create a safe, welcoming, and enjoyable environment where families of all ages can experience the best in modern entertainment.

    Job Summary

    The General Manager oversees all aspects of park operations, including labor management, budgeting, P&L performance, and team leadership. The ideal candidate brings strong communication skills, solid business and financial acumen, and proven leadership experience. This role requires a hands‑on leader dedicated to operating and growing the business while managing a team of up to 100 team members.

    What You'll Do

    Park Operations

    Oversee daily park operations while ensuring compliance with company policies, safety standards, and OSHA guidelines

    Maintain high standards of facility appearance, cleanliness, and team member uniform compliance

    Staff Management

    Partner with Human Resources on recruiting, interviewing, hiring, training, performance management, and terminations

    Supervise floor managers and other leadership team members to ensure proper staffing and operational coverage

    Foster a positive workplace culture with open communication and accountability

    Manage budgets, labor, and operating expenses to meet company performance standards

    Oversee cash handling processes, including till preparation, change funds, and deposit preparation

    Ensure all cash handling policies and procedures are followed

    Prepare, review, and analyze P&L statements, receipts, payouts, and vendor invoices

    Attraction & Facility Management

    Supervise the safe and efficient operation of all attractions

    Oversee attraction maintenance to ensure optimal performance and guest safety

    Manage private party and group events, ensuring service quality and cost compliance

    Design and implement strategies to drive park growth, revenue, and guest engagement

    Support and expand marketing, promotional, and community outreach initiatives

    Customer Service

    Address escalated guest complaints and resolve issues professionally

    Enforce exceptional guest service standards throughout the park

    Performance Improvement

    Identify operational, financial, or personnel challenges and implement effective solutions

    Evaluate employee performance and execute coaching or improvement plans as needed

    Physical Demands

    Ability to stand and walk for extended periods

    Ability to lift up to 39 lbs without assistance

    Skills & Qualifications

    Strong leadership and team management skills

    Experience with budgeting, labor management, and P&L analysis

    Excellent communication, organization, and problem‑solving abilities

    Ability to manage multiple priorities in a fast‑paced environment

    Prior experience in entertainment, hospitality, restaurant, or food & beverage operations preferred


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