Operations Manager - Chicago, IL

Only for registered members Chicago, IL, United States

15 hours ago

$65,000 - $120,000 (USD) per year *

* This salary range is an estimation made by beBee

ABOUT MAINLAND · Mainland is a growth-focused marketing and public relations agency built for franchise and multi-unit brands. For 18 years, we've helped brands grow through disciplined storytelling, performance-driven strategy, and operational excellence. · We believe great mark ...

Job description

ABOUT MAINLAND

Mainland is a growth-focused marketing and public relations agency built for franchise and multi-unit brands. For 18 years, we've helped brands grow through disciplined storytelling, performance-driven strategy, and operational excellence.

We believe great marketing requires great infrastructure. Our clients trust us not only to tell their stories — but to execute with precision, consistency, and accountability.

We operate with urgency, clarity, and high standards. As we scale into a more institutional firm, we are strengthening our in-office leadership and operational discipline to build the next chapter of growth.

WHO WE ARE LOOKING FOR

Operations Manager – Portfolio Support (Full-Time)

This is not a general administrative role.

This role is responsible for protecting execution, deadlines, and scope integrity across a portfolio of clients.

You will serve as the operational backbone of the portfolio, ensuring:

Deadlines are met — consistently
Scope is tracked and protected
Systems (Accelo) are clean and accurate
Accountability is visible
Nothing slips

You will work directly with Portfolio Leads and Account Managers to enforce process discipline and maintain delivery consistency.

If you thrive in structured environments, hold high standards, and take pride in clean systems and operational precision — this role is for you.

PRIMARY RESPONSIBILITIES

Portfolio Execution Oversight

Monitor project timelines and proactively flag risk before deadlines are missed
Ensure tasks are properly assigned, scoped, and progressing in Accelo
Track scope compliance and surface potential overages
Conduct weekly system hygiene audits
Escalate delivery risks early and clearly

Workflow & Accountability Management

Prepare structured agendas for portfolio meetings
Capture decisions and ensure action items are logged and completed
Maintain visible accountability tracking across accounts
Support weekly KPI and performance reporting

Client Lifecycle Coordination

Support onboarding and offboarding processes
Maintain accurate client documentation and records
Ensure deliverables are archived and organized properly

Reporting & Visibility

Run standardized weekly portfolio reports
Maintain dashboards and identify anomalies or deadline risks
Provide operational visibility to Portfolio Leads

WHAT SUCCESS LOOKS LIKE (First 90 Days)

Zero unassigned tasks sitting idle
No recurring missed deadlines
Clear visibility into portfolio capacity
Portfolio Leads trust your oversight
Clients experience smoother, more predictable delivery

You do not wait for direction. You see gaps and fix them.

IDEAL PROFILE

2+ years in operations, project coordination, or client service support
Experience in agency, consulting, or professional services environments preferred
Highly organized and systems-oriented
Comfortable enforcing process and holding standards
Detail-driven without being rigid
Calm under pressure
Strong written and verbal communicator
Proficient in Google Workspace
Quick to learn and master project management systems

WORK ENVIRONMENT

Full-time role
Hybrid (Chicago office required 3 days per week)
Core availability during business hours required
Time tracking required

Dedicated home workspace required

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